Director of Operations (0.75FTE)

Remote. Contractor role. Senior level.

We are a boutique offshore recruitment and staffing agency serving US based clients. We are moving to a premium delivery model focused on quality, compliance, and accountability.

We are hiring a Director of Operations on a 0.75 FTE basis to own day to day operations and enforce standards across the business. This role replaces a traditional Head of Operations setup. This is a decision owner role, not an execution role.

What you will do:

Own operational delivery across recruitment, contractor operations, and client support

Enforce SOPs consistently across all teams

Hold senior recruiters accountable for candidate quality and early attrition

Oversee contractor operations including attendance, onboarding, and exits

Act as escalation point for client delivery issues

Stop service when standards or payment terms are not met

Simplify processes and remove unnecessary layers

Protect quality over speed

Reduce founder involvement in daily operations

What this role is not:

Not an admin role

Not a people pleasing role

Not a recruiter role

Not a client success role

Not a coaching heavy role

You set standards and enforce them.

Time commitment:

0.75 FTE

Approx. 30 hours per week

Predictable working hours

Escalation only outside core hours

Profile we are looking for:

Senior operations leader with hands on experience

Background in professional services, staffing, or recruitment preferred

Familiarity with EOS highly desirable

Strong judgment and decision making

Comfortable enforcing rules and saying no

Calm under pressure

Direct communicator

Experience working with remote and/or offshore teams

Location:

Open to candidates based in Canada, LATAM, or Europe

Fully remote

Compensation:

Contractor setup

Monthly retainer

Competitive senior market rate based on location

No PRP

Fixed compensation

If you are a strong operator who prefers clarity over chaos and quality over volume, we want to hear from you. Apply with a short note explaining why a 0.75 FTE role fits you and your background.