Director of Digital Platforms & Delivery

Our client is a leading consumer-focused financial services organisation with a strong digital-first strategy. The business is undergoing significant technology transformation to enhance platform scalability, customer experience, and delivery excellence across its digital ecosystem.

• Partner closely with the Chief Digital Officer and senior leaders to shape and deliver the digital execution strategy, converting strategic priorities into clear portfolios,roadmaps, milestones, and capacity plans
• Own portfolio intake, prioritisation, and delivery governance for customer-facing digital platforms and internal sales and collections systems, ensuring clarity of scope, value, dependencies, and delivery readiness
• Lead endtoend platform delivery across the full lifecycle, from concept and requirements through build, testing, release, and postlaunch stabilisation driving quality, consistency, and speed to market
• Build, lead, and scale highperforming Platforms & Delivery teams, including platform managers, product owners, and delivery functions, embedding strong accountability and effective ways of working
• Establish robust release management and production readiness practices, including planning, go/nogo decisions, rollout and rollback strategies, incident preparedness, and change control to ensure platform stability
• Drive operational excellence across mobile and digital channels by improving performance, reducing defects, managing technical debt, strengthening integrations, and continuously optimising platform and delivery KPIs