- Be in charge to build and manage key external relationships
- Join a team of founders, innovators, and industry leaders
About Our Client
A scaling enterprise solutions provider operating at the intersection of technology, compliance, and stakeholder management. They help large organisations and public-sector bodies translate complex requirements into reliable, auditable operations.
Job Description
- Client Relationship Management
- Build, nurture, and sustain long-term, trust-based relationships with senior stakeholders across key government departments.
- Serve as the primary point of contact for strategic client matters, providing a reliable channel for communication for concerns, escalations, and process alignment.
- Gain a deep understanding of client structures, roles, priorities, and challenges to ensure that services are tailored and responsive to their needs.
- Representation and Communication
- Represent the company at a senior level during client meetings, presentations, site visits, and official engagements.
- Communicate results, updates, changes, and proposals clearly and confidently, with sensitivity to political and organisational dynamics.
- Ensure alignment between internal operations and client expectations, acting as a bridge between clients and internal teams.
- Work with internal management to design and implement processes, approaches, and solutions that ensure client needs are met within reasonable time frames and structures.
- Strategic Insight and Market Awareness
- Conduct research and stay informed about the broader regulatory and political landscape, ensuring the company anticipates and responds effectively to client requirements and potential market changes.
- Assess situations and predict emerging needs or risks, proactively offering solutions and adjustments to strengthen client partnerships.
- Trust, Escalation, and Conflict Resolution
- Drive problem-solving and engagement with third parties, ensuring the company obtains the necessary access, results, or resolutions.
- Act as a trusted escalation point for senior-level client concerns, ensuring matters are resolved efficiently and positively.
- Safeguard the relationships by approaching sensitive situations with discretion, political awareness, and diplomatic communication.
- Establish and maintain processes that ensure clients experience a seamless, professional, and collaborative partnership.
The Successful Applicant
- 10+ years of experience in Account Management, including at least 5 years in a senior leadership role.
- Proven track record in delivering IT road maps and managing large-scale technology projects.
- Exceptional interpersonal and communication skills, with the ability to engage confidently with individuals at all levels of government and industry.
- Proven ability to manage complex client relationships while maintaining a positive, solutions-driven approach.
- Strong analytical and research skills to interpret marketplace trends, client priorities, and regulatory developments.
- Strong proficiency in both Tagalog and English.
- Previous experience in online gambling is a significant advantage.
- Previous experience working with PAGCOR is a significant advantage.
- Previous experience working with government bodies is a significant advantage.
- Experience working within compliance-related or compliance-focused industries.
What's on Offer
Offers competitive pay and strong career growth in a fastscaling global tech and compliance environment-making it an excellent next step for highimpact talent.
Contact: Monica Basco
Quote job ref: JN-012026-6919418
