The Director of Business Operations is responsible for leading and integrating the company's core support functions, including
Human Resources, Information Technology, Internal Audit, Business Process Improvement, and Marketing Support, ensuring these functions effectively support and enable overall business operations.
This role requires a strong
financial and operational mindset, with accountability for
budget management, cost optimization, and performance tracking across all support functions. The Director is expected to drive measurable business impact by improving efficiency, enhancing service delivery, and aligning support teams with the company's growth and operational goals.
Key Responsibilities:
1. Functional Leadership & Integration
- Lead and oversee HR, IT, Audit, Business Process, and Marketing Support teams
- Ensure alignment and integration of all support functions with business priorities
- Build and develop a strong leadership team across departments
2. Financial & Performance Ownership
- Oversee and manage budgets across all business support functions
- Drive cost optimization and resource efficiency initiatives
- Establish and monitor KPIs linked to financial and operational performance (e.g., cost savings, productivity, turnaround time)
- Provide regular, data-driven performance insights to executive leadership
- Ensure support functions contribute to overall business efficiency and scalability
3. Business & Operations Alignment
- Partner closely with sales, operations, and supply chain teams to ensure effective support
- Identify operational gaps and implement solutions to improve performance
- Strengthen collaboration between support functions and revenue-generating units
4. Process Improvement & Operational Excellence
- Lead initiatives to streamline workflows and improve internal processes
- Implement systems, tools, and automation to enhance productivity
- Promote a culture of continuous improvement, accountability, and service excellence
5. Risk, Audit & Compliance
- Oversee internal audit, compliance, and governance across functions
- Ensure strong internal controls and audit readiness
- Identify and mitigate operational and financial risks
6. Talent & Organizational Development
- Drive talent development, succession planning, and leadership capability building
- Partner with HR on employee engagement and organizational culture initiatives
- Build a high-performance, results-driven environment
Qualifications:
Education
- Bachelor's Degree in Finance, Accounting, Business Administration, or related field
- MBA or CPA is an advantage
Experience:
- 1015 years of experience in business operations, corporate services, or multi-functional leadership roles
- At least 5 years in a senior leadership role managing multiple departments
- Experience in motorcycle, automotive, retail, FMCG, or distribution environments is highly preferred
- Strong experience in budget management, cost control, and performance reporting
- Exposure to multi-branch or nationwide operations is an advantage
Competencies:
- Strong financial acumen and business-oriented thinking
- Ability to translate operations into measurable results and business impact
- Strong leadership and stakeholder management skills
- High execution focus in fast-paced environments
- Excellent communication, influencing, and decision-making abilities
Key Stakeholders:
CEO, CFO, Operations, Sales, Supply Chain, HR, IT, Audit, Marketing
