Role: Director, Administrative Operations
Company: Global Healthcare Shared Services (Philippines)
Location: Taguig City, Philippines (Hybrid – 2 days onsite per week)
About the Role
We are seeking an experienced Director, Administrative Operations to lead multiple business-critical healthcare support functions within our Global Shared Services organization.
This executive leadership role is responsible for driving operational excellence, standardization, service delivery, governance, and continuous improvement across a diverse portfolio supporting our U.S. healthcare operations.
The Director will oversee:
- Provider Recruiting & Onboarding
- Provider Compensation Administration
- Revenue Cycle Support
- Clinical Services Administration
- Workforce Management
- Centralized Scheduling
- Credentialing Verification Services
- Pharmacy Accounts Receivable Operations
The ideal candidate brings extensive experience leading large-scale healthcare shared services, global business services, or complex operational organizations, with a strong track record in operational performance, people leadership, governance, and business transformation.
Key Responsibilities
- Provide strategic leadership across multiple administrative and healthcare support functions within the Global Shared Services organization.
- Lead operations for:
- Provider Recruiting & Onboarding
- Provider Compensation Administration
- Revenue Cycle Support
- Clinical Services Administration
- Workforce Management
- Centralized Scheduling
- Credentialing Verification Services
- Pharmacy Accounts Receivable Operations
- Develop and execute operational strategies aligned with enterprise objectives while ensuring high-quality service delivery and operational efficiency.
- Establish and monitor KPIs, SLAs, productivity, quality, compliance, and customer satisfaction metrics across all supported functions.
- Drive continuous improvement initiatives through process optimization, automation, and digital transformation.
- Partner closely with U.S.-based business leaders, clinical stakeholders, Finance, HR, and Operations to support organizational priorities and growth.
- Lead workforce planning, organizational design, capacity planning, and resource allocation to meet evolving business demands.
- Ensure compliance with healthcare regulations, organizational policies, and operational standards.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Manage financial performance, including budgeting, forecasting, and cost optimization initiatives.
- Lead organizational change initiatives, including transitions, process migrations, and operational transformation programs.
- Develop, mentor, and coach senior leaders while building a strong leadership pipeline.
Qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Finance, Operations Management, or a related field.
- Master's degree (MBA, MHA, or equivalent) is preferred.
- 12+ years of progressive leadership experience in healthcare operations, shared services, business process outsourcing (BPO), or large-scale administrative operations.
- At least 7 years of senior leadership experience managing multiple operational functions and large cross-functional teams.
- Experience supporting U.S. healthcare organizations, provider services, revenue cycle management, clinical administration, or healthcare shared services is highly preferred.
- Demonstrated success leading operational transformation, process improvement, and large-scale organizational change.
- Strong knowledge of Lean, Six Sigma, or other operational excellence methodologies.
- Proven experience managing budgets, operational metrics, service delivery, and executive stakeholder relationships.
- Excellent strategic thinking, leadership, communication, and decision-making skills.
- Experience working within a global, matrixed, or multinational organization is an advantage.
Preferred Experience
Experience in one or more of the following areas is highly desirable:
- Healthcare Shared Services or Global Business Services (GBS/GSS)
- Revenue Cycle Management (RCM)
- Provider Operations
- Credentialing and Provider Enrollment
- Clinical Support Operations
- Workforce Management
- Pharmacy Revenue Cycle or Pharmacy Operations
- Process Excellence, Automation, or Digital Transformation
- Large-scale operational transitions and organizational growth
Success in this Role
The successful candidate will:
- Drive operational excellence across multiple healthcare support functions.
- Build and develop high-performing leadership teams.
- Deliver measurable improvements in service quality, productivity, compliance, and customer satisfaction.
- Strengthen partnerships with U.S.-based stakeholders while supporting the organization's mission of delivering exceptional healthcare services.
- Lead transformation initiatives that improve operational efficiency, scalability, and long-term business performance.
