Job Description :
Bringing smiles is what we do at TTEC… for you and the customer. As a Compliance and Fraud Director working hybrid in Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking for an opportunity to lead the overall strategic direction, development and delivery of the compliance and integrity management programs for a global business, including the employee concerns hotline management, training and awareness programs, risk assessment, preventive and enforcement initiatives
You'll report to the VP of Risk Assurance and must live TTEC values, maintain a positive collaborative outlook, implement engaged team leadership style, and provide world class service in a fast-paced, growth-focused global company. The Compliance and Integrity Management department works side by side with the Risk Management, Internal Audit and Legal teams, as part of the overall enterprise risk management function.
During a Typical Day, You'll
- Oversee the employee concerns hotline (We Hear You) for APAC, including administration of the helpline and case management tool, triaging of incoming cases developing and delivering (in partnership with enterprise learning and development organization) training and awareness campaigns, and reporting to management and the Audit Committee of the Board.
- Facilitate the administration of due process for potential termination cases in the Philippines in partnership with HCD
- Lead a team of experienced compliance professionals and fraud examiners to ensure investigations are performed timely and in accordance with the law of the land, TTEC policy, and best practices.
- Develop and continuously upgrade TTEC's regulatory compliance and fraud prevention and detection policies, practices, and procedures.
- Provide management with recommendations to improve security, fraud awareness, and ethical conduct. Provide documentation toLegal for the prosecution of cases as needed. Prepare detailed reports and analysis utilizing statistical data. Responsible for maintaining confidentiality of all sensitive information
- Partner with Human Capital organization on analyzing trends in helpline activity and delivering proactive corrective actions and awareness training
- Partner with key operational, financial and risk management stakeholders within the business to periodically conduct proactive risk assessment and plan and recommend to the executive management team value-added annual audit plan.
- Be a strategic sounding board for the, VP of HC, , VP of InfoSec, and Assisstant General Counsel for mitigation/compliance strategies.
- Hire, train, and retain top talent. Set team goals, empower direct reports to make decision and take proactive action manage succession.
What You Bring to the Role
- BA/BS or equivalent.
- Masters degree , JD preferred, or CFE preferred
- Minimum of ten years in compliance and ethics management, fraud prevention or related field.
- Investigation experience
- Proven leadership and management skills.
- Ability to work effectively for global organizations with team members and clients from different cultures and time zones
- Legal or law enforcement experience a major plus.
- International experience
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
