Director, AI and Experience Orchestration Sales

Role Overview:

As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys AI powered customer experience and orchestration capabilities across APAC.

This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers.

At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact, and this role plays a critical part in advancing our Agentic AI vision.

Key Responsibilities (but not limited to):

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers

• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities - as well as drive autonomous activities and sales cycles in accounts where appropriate

• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals

• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models

• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives

• Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers

• Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers

• Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach

• Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization -leveling up the field and continuously improving Genesys go-to-market effectiveness

Qualifications:

• Bachelor's degree or equivalent practical experience

• 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain

• 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams

• Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies

• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership

• Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth

• Excellent communication, presentation, and executive engagement skills

• Strong collaboration skills and comfort operating in matrixed sales environments

• Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles

Please note that Genesys will not accept resumes from agencies at this time.