Help clients succeed by becoming their go-to expert on our POS system. As a Digital Training Associate, you'll onboard and train clients through 1-on-1 and group sessions, making sure they fully understand how to use the product and get the most out of it. You'll solve real client challenges, gather feedback, and continuously improve how we deliver training, all while working closely with product, support, and sales teams. If you enjoy teaching, problem-solving, and creating great customer experiences, this role puts you at the heart of client success!
- Conduct online 1-on-1 and batch trainings with clients
- Assist in onboarding new UTAK clients
- Deliver in-depth training on product usage, emphasizing key features, perks, and benefits
- Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system
- Stay updated on new features and developments within the POS system to enhance training effectiveness
- Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning
- Collect and analyze client feedback to refine training strategies and improve user experience
- Optimize internal processes and techniques to improve client training efficiency and effectiveness
- Maintain organized and accurate training records to support the team
- Collaborate with product, tech, support, and sales teams to align training efforts with company goals
Minimum Qualifications
- Experience in teaching, customer support, business, or a related field
- Comfortable engaging with individuals from diverse backgrounds and age groups
- Ability to effectively teach both tech-savvy and non-tech-savvy individuals
- Patience and adaptability in guiding others through digital technology
- Strong customer-centric mindset with a service-oriented attitude
- Excellent verbal and written communication skills
- Proactive, forward-thinking, and takes initiative to contribute
- Passion for supporting small and local businesses across the Philippines
- Proficiency in using Zoom and other digital platforms
- Willingness to travel and visit client stores or locations to conduct trainings
