Ortigas, Pasig City |
Full-time |
On-site Setup
Role Overview
We are looking for a results-driven
Digital Sales Manager to lead our Digital Sales and Marketing Retention teams and drive sustainable online revenue growth.
This role is ideal for a leader who thrives in a performance-based environmentsomeone who can translate digital leads into revenue, strengthen customer retention, and build disciplined, high-performing teams aligned with business goals.
Success in this role is defined not by activity alone, but by
measurable sales growth, improved conversion rates, and strong customer renewals.
What Success Looks Like in This Role (Performance Objectives)
Within the first
69 months, the Digital Sales Manager is expected to:
- Deliver Digital Revenue Growth
- Execute a digital sales strategy that consistently meets or exceeds online revenue targets
- Improve lead-to-sale conversion rates across social media, website, and partner platforms
- Standardize digital sales scripts, follow-ups, and response workflows aligned with brand and service standards
- Optimize Lead Conversion & CRM Discipline
- Ensure 100% of online inquiries are handled within agreed response time SLAs
- Improve lead tracking accuracy, pipeline visibility, and follow-through through CRM discipline
- Reduce lead aging and leakage across digital channels
- Strengthen Customer Retention & Renewals
- Increase customer renewal and repeat business rates through proactive digital engagement
- Reduce churn by identifying renewal risks and addressing client concerns early
- Use customer feedback and data insights to continuously refine retention campaigns
- Build and Lead High-Performing Teams
- Lead, coach, and develop the Digital Sales and Marketing Retention teams
- Set clear performance metrics (sales targets, renewal rates, conversion ratios, response times)
- Conduct regular performance reviews, coaching sessions, and recognition initiatives
- Ensure Strong Reporting & Administrative Discipline
- Deliver accurate, timely reports on digital sales performance, leads, and renewals
- Maintain complete and audit-ready CRM records and documentation
- Draft and issue clear, professional administrative memos related to performance, compliance, and process improvements
- Drive Cross-Functional Alignment
- Work closely with Marketing to align campaigns with sales and retention goals
- Coordinate with IT on CRM, website, and lead-tracking enhancements
- Collaborate with Finance and Customer Service on billing, renewals, and account resolution
- Provide data-driven insights during management and planning discussions
Who Will Succeed in This Role
You are likely to succeed if you have demonstrated success in:
- Leading digital or inside sales teams that consistently achieve targets
- Improving conversion rates, renewals, or online revenue performance
- Managing digital funnels, CRM systems, and performance dashboards
- Coaching teams using data, metrics, and clear accountability
- Writing structured reports and professional internal communications
Qualifications & Experience
- Bachelors degree in business administration, Marketing, Communications, or a related field
- 35 years of experience in digital sales, online marketing, or customer retention
- Proven leadership experience managing digital or inside sales teams
- Background in fintech, BPO, e-commerce, or digital marketing is an advantage
- Certification or training in Digital Marketing, Sales Management, or E-Commerce is a plus
Key Competencies
- Digital sales strategy execution
- Lead conversion and funnel optimization
- Customer retention and renewal management
- Data-driven performance coaching
- CRM and reporting discipline
- Professional written communication and memo drafting
- Cross-functional collaboration and stakeholder management
Why Join Us
- Opportunity to lead both growth and retention in a digitally driven business
- High-impact leadership role with visibility across sales, marketing, and operations
- Performance-focused culture that values accountability, clarity, and results
