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Digital Sales & Customer Success Analyst (PH)

2-4 Years
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

FLIN Philippines – Restructuring & Refinancing Program

Responsibilities

1. Revenue & Quota Ownership (Primary Focus)

  • Own a defined monthly mediation enrollment/debt consolidation disbursement quota
  • Convert inbound and assigned leads into restructuring program enrollments
  • Conduct structured financial assessment calls
  • Present clear, compelling restructuring solutions
  • Overcome affordability and trust objections decisively
  • Maintain aggressive follow-up discipline to prevent lead leakage
  • Close enrollments within defined cycle times

Non-Negotiable Performance Metrics:

  • Monthly enrollment target
  • Monthly revenue target
  • Lead-to-mediation enrollment/ IPA conversion rate
  • Average revenue per enrolled borrower
  • Lead-to-mediation enrollment/ IPA cycle time
  • IPA stands for In-Principle Approval for the Debt Consolidation Program

2. Structured Financial Assessment & Solution Positioning


  • Assess borrower exposure across multiple lenders
  • Evaluate repayment capacity and urgency level
  • Position restructuring and refinancing as a structured solution — not optional advice
  • Ensure program affordability while protecting portfolio performance
  • Maintain quality standards to prevent early drop-offs

Objective:Close responsibly, but close decisively.

3. Pipeline & Funnel Discipline

  • Maintain daily activity targets (calls, follow-ups, conversations)
  • Track funnel stages: Contacted Qualified Offered Enrolled/ IPA
  • Identify stalled qualified leads and reactivate with urgency
  • Minimize lead aging
  • Ensure 100% CRM accuracy

You will be measured daily, weekly, and monthly on:

  • Contact rate
  • Qualification rate
  • Offer-to-Mediation Enrolment/ IPA ratio
  • Follow-up effectiveness

4. Cross-Functional Alignment

  • Coordinate closely with credit underwriting, product, marketing, and the growth team
  • Ensure sales promises align with approval criteria
  • Reduce rework and customer onboarding friction
  • Support the quick resolution of onboarding and origination issues

5. Leadership Readiness (Performance-Based Progression)

Consistent overachievement will lead to:

  • Mentoring junior sales officers
  • Assisting with onboarding new hires
  • Contributing to sales playbook refinement
  • Participating in future team-building initiatives

Team leadership is earned through sustained performance.

Requirements

  • Able to communicate clearly in Tagalog and English (mandatory)
  • Min. Bachelor's degree
  • Willing to work fully from office in Makati
  • 2–4 years of quota-driven sales experience in:
  • Consumer Lending
  • Digital Lending
  • Debt Consolidation
  • Mediation and Negotiations Advisory Services
  • Solutions-based selling of financial products
  • Proven history of meeting or exceeding monthly revenue targets
  • Experience handling financially distressed or subprime customers preferred

Key Performance Indicators (KPIs)


  • Monthly mediation enrolments or debt consolidation financing quotas
  • Monthly revenue achievement (%)
  • Lead-to-mediation enrollment/ IPA conversion rate
  • Revenue per enrolment borrower
  • Lead aging days
  • Early repayment performance quality

Pay: Php30,000.00 - Php60,000.00 per month











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About Company

Job ID: 152259855

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