Deliver Exceptional eCommerce Experiences Through Digital Operations Excellence
Behind every exceptional online shopping experience is an operation engineered for accuracy, speed, and commercial performance. The Digital Operations Coordinator - eCommerce strengthens this ecosystem by orchestrating product data, pricing, promotions, content, and digital workflows that influence customer experience and revenue outcomes. Your expertise supports scalable eCommerce execution while expanding your international capabilities. With Emapta, Top 1% talent gains premium benefits, meaningful global exposure, continuous development, career stability, and a long-term global career designed to reward expertise and progression.
Snapshot
Employment Type: Full-time
Work Setup: Temporary Work From Home, Makati
Salary: Up to PHP 55,000
Shift: Day Shift (7:00 AM - 4:00 PM), Weekends Off
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Day Shift schedule
- Fixed weekends off
- Temporary WFH arrangement
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fully customized Emapta laptop with peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- 3-5 years of experience in digital operations, eCommerce operations, eCommerce coordination, online retail, or a related function
- Practical understanding of product data processes, pricing administration, and promotional management
- Intermediate Microsoft Excel proficiency, with experience in data management, reporting, information validation, and operational monitoring
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities accurately within tight deadlines
- Hands-on proficiency with eCommerce platforms, content management systems (CMS), service desk applications, and workflow management tools
- Strong analytical, problem-solving, and communication skills, supported by a proactive, collaborative, and solutions-oriented approach
Responsibilities
Operational Excellence & Automation
- Support user acceptance testing (UAT) to validate system enhancements and ensure operational readiness.
- Identify recurring inefficiencies and process gaps, recommend improvements to the Digital Operations Lead, and adopt new tools, workflows, and automation initiatives to strengthen accuracy, efficiency, and collaboration.
Website & Digital Operations
- Publish brands, categories, landing pages, blogs, evergreen content, and scheduled campaigns in accordance with trade plans, marketing calendars, brand standards, and SEO requirements.
- Manage end-of-life (EOL) product activities, including product removals, replacements, and redirects, while maintaining accurate and timely campaign configurations.
- Maintain an intuitive online experience through daily updates to menus, filters, categories, navigation, and other website elements.
Service Desk & Technical Support
- Diagnose and resolve issues involving pricing, product data, and content visibility, documenting recurring concerns and proven solutions within the knowledge base.
- Manage service desk ticket triage, resolution, and escalation within agreed service timeframes.
Pricing & Promotions
- Quality-check promotional mechanics, offers, banners, and pricing before and during campaign launches, coordinating with the Digital Operations Lead and IT to resolve discrepancies.
- Execute pricing and promotional activities across eCommerce channels with a strong focus on accuracy, compliance, and timely delivery.
- Recommend opportunities to enhance recurring workflows through automation and process optimization.
Documentation & Knowledge Management
- Strengthen onboarding and knowledge sharing through established procedures, operational guidance, and best practices.
- Maintain SOPs, operational checklists, and process documentation covering campaign setup, pricing workflows, and technical troubleshooting.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
