We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.
A SNAPSHOT OF YOUR ROLE
The role will be an integral contributor to the company's success, maintaining close relationships with stakeholders across the Directed Group, external parties and working cross functionally to provide support for the successful delivery of projects.
The role will focus on the following areas:
- Product Presentation & Content Optimisation
- Merchandising Execution
- PIM - Product Information Management
Key responsibilities
Responsibilities of the Online Merchandiser will include, but are not limited to:
Product Presentation & Content Optimisation
- Manage and optimize product listings, ensuring accurate descriptions, images, pricing, and categorization.
- Enhance product visibility through SEO-driven titles, keywords, and metadata.
- Work closely with designers and content teams to ensure visually appealing and engaging product pages.
- Conduct A/B testing on product pages, descriptions, and layouts to improve conversions.
- Develop and execute A+ content as required for marketplace listings including but not limited to store fronts, videos etc
- Troubleshooting and support as required.
- Reporting performance against critical KPI's as required.
Merchandising Execution
- Develop and implement digital merchandising strategies that drive sales and customer engagement.
- Create and maintain category structures, filters, and navigation for an intuitive user experience.
- Plan and execute promotional strategies, including homepage banners, landing pages, and seasonal campaigns.
- Optimize cross-selling and upselling opportunities through recommendations and bundling strategies.
- Reporting as required across conversion rates, bounce rates, product page views, checkout funnel and more. Using a mixture of Google Analytics, Amazon Analytics, heatmaps, CRO tools like Hotjar and more.
- Run CRO enhancements to drive conversion rate improvements on websites.
- Ad tasks as required.
PIM – Product Information Management
- Ensure consistency in product merchandising across owned eCommerce sites and third-party marketplaces (Amazon, eBay,)
- Plan, deliver and execute all product and image information so that our PIM can stay up to date and used widely. Be one of the key managers of the PIM system.
- Work with supply chain and operations teams to maintain accurate stock levels and availability messaging.
- Keep up with marketplace algorithms and merchandising trends to maximize exposure and sales.
- Capture and input data for website launches or replatform requirements.
Skills, interest and experience required to succeed
A successful Online Merchandiser will demonstrate:
Experience
- Experience in eCommerce merchandising, digital marketing, or online retail.
- Strong understanding of product content management, SEO, and user experience principles.
- Proficiency in eCommerce platforms (Shopify, Magento, BigCommerce) and marketplace tools (Amazon Seller Central, eBay, Marketplace).
- Data-driven mindset with experience using Google Analytics, heatmap tools (Hotjar, Crazy Egg), and A/B testing methodologies.
- Excellent organizational skills and attention to detail.
- Ability to collaborate with cross-functional teams, including marketing, design, and operations.
Technical skills
- Marketplace Systems – Amazon, Ebay, Kogan etc
- eCommerce systems e.g. Magento and Shopify.
- Affiliate Systems – Channel Advisor
- Helium 10
- Google Trends
- Google Analytics
Behaviours
- Collaborative and being able to work with cross functional teams.
- Data driven, using insights to support decision making.
- Process driven with a continuous improvement focus.
- Strong attention to detail.
- Great communication skills both written and verbal.
- A problem-solving mindset to search for opportunities to improve ways of working and drive better listing performance.
- A calm yet driven personality and style of work.
- Motivation and interests
- Positively influencing stakeholders for decision making.
- eCommerce and Marketplace trends
- SEO Trends
- Product trends
- An interest in collaborating with global teams.
WHAT WE VALUE
- Curious and Clever – Smart questions spark smart solutions
- Entrepreneurial Energy – Think like an owner. Solve like a founder
- Fast with Intent – We move fast and deliver real results
- Laugh and Learn – We don't take ourselves too seriously, just our results
What Are You Waiting For
Apply now and help turn data into action with Acquire Intelligence!
Join the A-Team and experience the A-Life!
