Digital Marketing and Sales Specialist

At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Digital Marketing/Sales Representative!

In this role, you will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via email, chat, or phone call. Calling all digital marketing enthusiasts.

Responsibilities

Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.

Exemplify the brand.

Respond to and resolve escalated customer inquiries in a timely and professional manner.

Investigate complex customer issues and identify root causes.

Work with other teams to develop and implement solutions to customer issues.

Escalate critical issues to the appropriate team.

Stay up to date on client's products and services, as well as industry best practices.

Qualifications we seek in you!

Minimum Qualifications / Skills

Education qualification: High School and above.

Strong understanding of social media products and services

Excellent customer service skills, including the ability to communicate effectively and empathize with customers.

Ability to work independently and as part of a team.

Strong problem-solving and analytical skills

Ability to prioritize and manage multiple tasks simultaneously.

Preferred Qualifications/ Skills

Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field.

Why join Genpact

Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.