Digital Marketing and Customer Service VA

This is a remote position.

PHILIPPINE-BASED FILIPINO APPLICANTS

Role Overview

We are seeking a Digital Marketing and Customer Service VA to support marketing execution and client communications across multiple business streams. The role involves creating high-quality content for social media, ads, websites, and email marketing, while managing enquiries and acting as the first point of contact across digital channels. Experience in digital marketing, graphic design, and video editing is required.

Responsibilities

Content Creation

• Social media content creation & editing
  
• Video Editing
  
• Blog/content writing
  
• Email marketing
  
• Lead magnet development
  
• Brochures and other content
  

Social Media

• Create and publish social media content
  
• Manage multi-platform social media engagement
  
• Repurpose content across channels (Instagram, YouTube, LinkedIn, TikTok, etc.)
  
• Monitor and respond to comments and messages
  
• Conduct social media outreach and appointment setting
  
• Develop and manage social media strategy
  
• Track and report on key performance metrics (KPIs)
  
• Stay updated on trends, tools, and best practices
  
• Engage in relevant Facebook Groups and share content
  

Digital Marketing

• Create and manage content across digital channels (Meta Ads, Go High Level, websites)
  
• Use AI tools (e.g. Claude) to streamline and automate tasks
  

General Admin

• Manage client communications, enquiries, and appointment bookings
  
• Handle pre/post booking follow-ups and customer coordination
  
• Provide concierge-style support and phone assistance
  
• Perform general admin tasks, including Xero reconciliation
  
  

• Minimum 3 years of experience in a digital marketing and/or social media across platforms
  
• Graphic Design and Video Editing experience is a must
  
• Experience with Go High Level is highly desired
  
• A portfolio is required
  
• Familiarity with Xero, AI tools such as Claude Cowork, Meta and Google Ad is preferred
  
• Proficient with Canva, Capcut, Microsoft Office (Outlook, Word, Excel, PowerPoint, OneDrive)
  
• Excellent customer service skills
  
• Degree qualified (preferred)
  
• Proactive, results-driven, efficient, process-oriented
  
• High attention to detail
  

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)
  
• Use of time tracking software during work hours
  
• Active participation in team and client calls with your camera ON
  
• Consistent availability and responsiveness throughout your shift
  
• Treating this as a long-term, full-time job—not a side gig or freelance task
  

⏱ Payroll is processed bi-monthly.

We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.

1. Monthly Salary: Php35,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months, and after Probation

• 10 days of annual leave credits
  
• 5 days of sick leave
  

5. HMO offered after 6-month probation

6. 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 6:00 AM to 3:00 PM Philippine time, Monday to Friday