CYBERBACKER offers a variety of job opportunities in various fields and business departments that could be a perfect fit for your skills and qualifications. Cyberbacker allows you to work from home, free from traffic, and spend more time with your family. No dress code is required!
Responsibilities
- Manage leads and the CRM.
- Report issues with CRM by calling the hotline.
- Answer CRM-related questions from agents and provide training if needed.
- Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
- Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)
- Build follow-up process for the agents.
- Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
- Re-assigning leads to an agent once appointment is set.
- Daily monitoring of agent activity.
- Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
- Generate report regarding Agent's productivity and accountability.
- Build trackers and dashboard through Google Sheets.
- Track referrals and prepare referral forms.
- Create Lead Database for backup in case something happens with the CRM.
- Database and Pipeline Tool Management.
- Upload leads to dialer and schedule showings for agents.
- Cascade updates regarding incoming CRM-training or webinar and team announcement.
Requirements
- Tech-savvy and responsive
- Highly organized with strong follow-through
General Requirements
- Good command of the English language
- A headset with a noise-canceling feature and a high-definition webcam
Device Specification
- Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
- Windows or Mac is acceptable
- At least 8GB of RAM with 60 GB of free hard disk space available
- 10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
Perks
- No Work Experience Required
- Training Provided
- Work From Home
- Growth
- Job Security & Stability
- Obtainable Promotion
- Profit Share
- Opportunity to an all-expense-paid trip to the USA
- In-House Assistance (Healthcare Benefit)
- and more...
Please note that shortlisted candidates will receive an application invite from our team through your email address so please always check your spam folder when you apply. Thank you
