As a Digital Delivery Lead in Business Solutions, you will play a crucial role in leading and delivering digital Solutions that align with the firm's strategic objectives. This role involves owning and nurturing key business relationships, overseeing project preparation, delivery & reporting. By providing advanced project and program management knowledge and guidance, you will develop the capabilities of the team and contribute to decision-making processes that affect resource allocation, team development, and other required technology delivery aspects.
Duties and Responsibilities:
Performance Management:
- Ensure success in the implementation of digital projects, features and enhancements. Delivering high-quality results that meet or exceed firm standards.
- Employ innovative problem-solving techniques and contribute valuable improvements that enhance digital service delivery value.
- Establish impactful stakeholder engagement, providing reliable advisory Solutions, and presenting insights.
People Development:
- Provide leadership and coaching, supporting cultural initiatives and fostering professional growth within the team.
- Motivate and counsel team members, clarify objectives, evaluate performance, and offer constructive feedback.
- Actively participate in the firm's training programs.
Knowledge Sharing:
- Encourage innovation and facilitate the resolution of complex issues by providing expert advice and Solutions.
- Serve as a role model in knowledge-sharing practises and effectively use technology to advance management practises.
- Connect with global networks, leveraging collective knowledge to address diverse business challenges.
- Ensure timely completion of all mandatory and regulatory training.
People and Relationships:
- Oversee the onboarding process for new hires, fostering relationships across the firm.
- Work with delivery team members to build sprint planning, stand-ups and collaboration in a way that meets the needs of the team and drives improvement to metrics.
Leadership and Behaviours:
- Inspire others by championing inclusivity and collaboration while demonstrating a growth mindset.
- Make a lasting impact by driving quality Solutions and making informed, ethical business decisions.
- Embrace the firm's core values and narratives, leading by example.
- Support initiatives from the Global People Survey and facilitate cultural improvements.
Digital Delivery Responsibilities:
- Lead a distributed team specialising in digital delivery across the digital Solutions portfolio.
- Manage the digital delivery life cycle, ensuring alignment with digital delivery strategies including Global Policies, Technical and Information Security Risk Assessment processes.
- Identify and implement opportunities to automate and provide cost/time efficiencies across the portfolio.
- Collaborate with various teams to ensure consistent, high-quality digital service delivery.
Required Skills:
- 5+ years experience in delivery of software application projects
- Leadership experience with digital delivery projects and diverse teams.
- Proficiency in multiple digital delivery methodologies and frameworks.
- Ability to provide strategic insights from project inception to support stages.
