About Us
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
Who are we
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and financeSe (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc
.
Our team includes people who have buil
- t:
Financial products (Square/CashApp, the earliest CapitalOne credit car - ds)Consumer products (Internet.org, Xb
- ox)Mathematics & science infrastructure (computational research at NASA's J
PL)
We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's li
ves.
We're looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide deposit account sup
port.
Cultural V
- alues:Depth and rigor of thought - we try to be rigorous in our thinking & dive into the de
- tails.Minimalist - we are Spartan in our design, in our code, and even in our proc
- esses.Speed of execution - we move fast & value decisiveness. We think speed drives qu
ality.
Responsib
- ilitiesServe as a frontline point of contact for customers via phone and email, handling inbound inquiries related to checking and deposit ac
- counts.Support customers with day-to-day account questions, including balances, transactions, interest accrual, statements, ACH activity, debit card usage, and account
- access.Follow documented procedures to resolve standard customer issues, escalating more complex cases to senior Operations or Compliance teams as
- needed.Assist with Reg E–related customer inquiries, including dispute intake, basic status updates, and customer communications, under guidance from Operations and Comp
- liance.Accurately document all customer interactions and actions taken in Zendesk or equivalent ticketing s
- ystems.Meet defined response time and quality standards for customer communic
- ations.Identify potential fraud or risk signals during customer interactions and escalate according to internal guid
- elines.Collaborate with internal teams by providing clear, complete case notes and supporting information when issues are hand
ed off.
Qualif
- ications2+ years of experience in customer support or operations supporting U.S. consumer banking products, such as checking accounts, debit cards, credit cards, or similar financial p
- roducts.Experience handling phone and email support in a regulated financial services envi
- ronment.Working knowl
- edge of:ACH deposits and wit
- hdrawalsDebit card tran
- sactionsPending vs. posted tran
- sactionsBasic holds and posting t
- imelinesMonthly sta
- tements.Strong verbal and written communication skills, with the ability to explain account activity clearly and empathetically to cu
- stomers.Solid attention to detail and ability to follow procedures accurately in a financial services
- context.Experience using customer support tools such as Zendesk (or similar), email, and internal knowledg
- e bases.Comfort working within workflows, scripts, and escalatio
- n paths.Ability to work U.S. Pacific Time hours (9:00 AM – 5:00 PM, with a 1-hour
- break).Must be presently residing in the Phi
lippines
