Digital and E-Health Associate

Account serves members using digital health platforms and e-health services as part of their comprehensive health plan.

Responsibilities

• Handle customer inquiries through voice and omnichannel support (email/chat as needed).
• Assist customers with product information, orders, billing, returns, and account-related concerns.
• Resolve customer issues efficiently while providing accurate and professional service.
• Document customer interactions and maintain accurate records in company systems.
• Meet quality, productivity, and customer satisfaction goals.
• Collaborate with internal teams to ensure timely issue resolution.
  
  

Job Requirements

• College graduate with or without work experience.
• Completed at least two (2) years in college with a minimum of six (6) months of customer service experience.
• Above-average English communication skills, both written and verbal.
• Strong interpersonal, analytical, and problem-solving skills.
• Good comprehension and attention to detail.
• Basic proficiency in Microsoft Office applications.
• Willing to work on weekends, holidays, and shifting schedules.
  
  

Competitive compensation package with a 20% Night Shift Differential for eligible employees.

HMO coverage effective on Day 1 of employment, with dependent coverage available upon successful certification.

Life and Accident Insurance to provide financial protection and peace of mind.

Annual salary increase based on individual performance and company policies.

13th Month Pay and 14th Month Pay.