A Digital Advertising Support Specialist provides customer and technical support for digital advertising products and services. The role involves assisting clients with creating, managing, and optimizing online advertising campaigns while resolving account and technical issues. The specialist serves as the primary point of contact for advertisers, ensuring a positive customer experience and helping clients achieve their advertising goals.
Responsibilities:
- Provide support to clients through phone, email, chat, or other communication channels regarding digital advertising products and services.
- Assist advertisers in setting up, managing, and troubleshooting online ad campaigns.
- Resolve issues related to ad creation, account access, billing, policy compliance, and campaign performance.
- Educate clients on digital advertising platforms, tools, and best practices.
- Monitor and document customer interactions and maintain accurate records.
- Escalate complex technical issues to appropriate teams when necessary.
- Meet established service-level agreements (SLAs), productivity targets, and quality standards.
- Stay updated on digital advertising trends, platform updates, and company policies.
- Collaborate with internal teams to improve customer experience and service delivery.
Qualifications:
- minimum of 6 months managing digital advertising campaigns, analyzing performance data, and supporting clients across major advertising platforms, including but not limited to Google Ads, Facebook & Instagram Ads (Meta), LinkedIn Ads, X (Twitter) Ads, TikTok Ads, Amazon Ads, Microsoft Ads (Bing), Snapchat Ads
- HS & SHS Graduate
