Overview
The CRM Platform Admin is responsible for managing and maintaining the CRM Platform (D365, Power Platform, and Azure)
Duties and Responsibilities
- Ensures that the CRM platform is running smoothly and efficiently
- Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities
- Manages the assignment and removal of licenses to CRM users
- Makes configuration on changes on CRM platform to meet the IT and business requirements
- Sets up new entities, fields, and workflows
- Performs configuration changes to integrate D365 with other systems
- Ensures that data is flowing correctly and integrations are working as expected
- Generates reports that provide insights into the organization's data and performance
- Provides admin support to product on issues, incidents, and problems
- Provides admin support to non-production events
- Maintains the CRM environments
- Provisions the necessary CRM environments and tools needed by the build teams
- Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units
- Supports the project execute on by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.
- Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning. Stays informed of new methodologies/approaches/technologies
- Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently
Qualification
- Degree in Computer Science, Informa on Technology or other related/relevant fields.
- Experience and knowledge on Dynamics 365, Power Platform and/or Azure Services
- Experience in working as a System Administrator of SaaS applications
- Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continues Integration and Delivery tools
- Experience in relational database
- Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.)
- Good knowledge on n-er web applications
- Experience in the development/support of bank/financial applications/systems
