Provide Level 2 support for infrastructure, applications, and production environments
Troubleshoot Linux and Windows server environments
Manage CI/CD pipelines and version control (Git)
Support cloud platforms (AWS, Azure, or GCP)
Troubleshoot REST APIs and application issues
Perform log analysis, monitoring, and performance checks
Execute basic SQL queries and validate database backups
Handle incident management, root cause analysis (RCA), and documentation
Coordinate with L3 engineers and development teams
Implement patches, configuration updates, and fixes
Enforce security best practices and access controls
Qualifications
Minimum Qualifications:
Bachelor's degree in IT, Computer Science, Engineering, or related field (preferred)
1 year of experience in DevOps, System Administration, or Application Support
Strong experience with Linux (Ubuntu, RHEL) and Windows Server
Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI)
Experience with Git version control
Basic cloud knowledge (AWS / Azure / GCP)
Understanding of REST APIs, HTTP methods, and authentication
Basic SQL skills (MySQL, PostgreSQL, or MS SQL)
Experience with monitoring and troubleshooting tools
Hands-on experience in Linux, cloud platforms, CI/CD pipelines, API support, and infrastructure monitoring, with the ability to work effectively in high-pressure environments.
