Devops Engineer

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values:Curious and Clever,Entrepreneurial Energy,Fast with Intent, andLaugh and Learn.

A SNAPSHOT OF YOUR ROLE

Responsibilities of the DevOps Engineer will include but are not limited to:

CI/CD Pipeline Development & Management

• Design, implement, and maintain GitLab CI/CD pipelines for automated testing, building, and deployment of applications and microservices
• Configure and optimize deployment workflows to accommodate new components and features developed by software development teams
• Implement automated testing integration, security scanning, and quality gates within deployment pipelines
• Manage release automation processes and coordinate deployments across multiple environments
• Monitor pipeline performance and implement improvements to reduce deployment times and increase reliability

Infrastructure Management & Maintenance

• Maintain and optimize development (pre-production) infrastructure environments in AWS
• Manage High-Availability Kubernetes clusters using AWS EKS, ensuring scalability, security, and performance
• Configure and maintain AWS services including S3, MSK (Managed Streaming for Kafka), EBS, and networking components
• Implement infrastructure as code using Pulumi for consistent and repeatable environment provisioning
• Monitor system performance and capacity planning to ensure optimal resource utilization

Monitoring, Logging & Observability

• Implement and maintain monitoring solutions using Prometheus, Cortex, Loki, and Grafana
• Configure alerting and notification systems to proactively identify and respond to system issues
• Develop and maintain dashboards for system visibility and performance metrics
• Troubleshoot production and development environment issues using logging and monitoring tools
• Establish and maintain observability best practices across the platform

Platform Services & Integration

• Configure and maintain NGINX for load balancing, reverse proxy, and ingress management
• Manage Helm charts for Kubernetes application deployments and updates
• Maintain database infrastructure including MongoDB, SingleStore, and Elasticsearch clusters
• Support microservices architecture deployment and inter-service communication
• Configure and maintain messaging systems including RabbitMQ, Redis, and Kafka

Collaboration & Process Improvement

• Work closely with Software Architects and development teams to understand deployment requirements
• Participate in architectural discussions to ensure deployment and operational considerations are addressed
• Collaborate with engineering teams to optimize application configurations for containerized environments
• Provide guidance on DevOps best practices and deployment strategies
• Contribute to documentation and knowledge sharing across the organization

Experience

• Proven experience in DevOps engineering, CI/CD implementation, and infrastructure automation, preferably 3+ years
• Strong background in AWS cloud services and containerized application deployment
• Hands-on experience with Kubernetes in production environments, preferably with AWS EKS
• Experience with GitLab CI/CD pipeline development and management
• Track record of successfully implementing and maintaining automated deployment processes
• Experience working with development teams in agile environments
• Background in monitoring, logging, and observability tool implementation

Technical Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or comparable experience
• Deep expertise in AWS services including EKS, S3, MSK, EBS, and AWS networking
• Strong proficiency in Kubernetes cluster management, configuration, and troubleshooting
• Experience with infrastructure monitoring using Prometheus, Cortex, Loki, and Grafana
• Solid understanding of containerization technologies (Docker, Kubernetes) and orchestration
• Experience with NGINX configuration and management
• Knowledge of Helm for Kubernetes package management
• Understanding of database operations for MongoDB, SingleStore, and Elasticsearch