Desktop Technician III (Clark/Alabang)

Job Location - Clark or Alabang site

Job Summary:

• An experienced technician who independently delivers advanced desktop support, troubleshooting complex issues, and ensuring consistent, high-quality service with minimal supervision.

Responsibilities:

• Provide technical support to end-users.

• Independently resolve complex desktop issues.

• Perform hardware/software installations and upgrades.

• Conduct regular system maintenance and patching.

• Set up new desktops and peripheral equipment.

• Ensure detailed issue documentation.

• Informally assist less experienced staff when needed.

• Minimize escalation through deeper troubleshooting.

• Engage with IT peers for advanced issues. Skills Requirements:

• Advanced troubleshooting in enterprise desktop environments.

• Experience with imaging and endpoint config tools (e.g., SCCM/MDT).

• Strong AD and OS management familiarity.

• Independent issue resolution, even in complex scenarios.

• Basic scripting knowledge is a plus.

• Excellent communication and accountability.

• Recognizes patterns and proposes efficiency improvements.

Education Requirements:

• High school diploma required. Associate degree or relevant IT certifications (A+, MD-100/101) preferred. Ongoing technical training encouraged.

Physical Requirements:

• Occasionally exert up to 10 lbs. of force to push, pull, lift or move objects.

• Visual acuity required for screen-based tasks and data review.

• Ability to type and remain seated or standing for extended periods.

• May occasionally require bending or crawling to access hardware.

• Consistent attendance is a critical function of the role.