- Posted a month ago
- Over 50 applicants have applied
Job Description
What you'll be doing
- Respond to and resolve a variety of technical issues, including hardware failures, software malfunctions, and network connectivity problems
- Provide on-site and remote assistance to users, troubleshooting and diagnosing problems to restore normal operations
- Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices
- Perform software installations, updates, and upgrades to ensure systems are up-to-date and secure
- Assist in the management and maintenance of the company's IT infrastructure, including servers, networks, and databases
- Document all support activities and maintain accurate records of incidents and resolutions
- Collaborate with the IT team to develop and implement IT policies, procedures, and best practices
What we're looking for
- Minimum of 6 months of experience in a desktop support or IT support role
- Strong knowledge of Windows operating systems, Office suite, and other commonly used software applications
- Proficient in hardware troubleshooting and maintenance, including the ability to diagnose and resolve a variety of hardware issues
- Excellent problem-solving and critical-thinking skills, with the ability to quickly identify and resolve technical problems
- Strong customer service orientation, with the ability to communicate technical information effectively to users of varying technical expertise
- Familiarity with IT support tools and ticketing systems, such as ServiceNow or Zendesk
More Info
Key Skills
About Company
Seven Seven is a provider of Information Technology and Business Process Management (IT-BPM) outsourcing services that caters to the world’s industry leaders in the financial services, insurance, healthcare, investment banking, fast moving consumer goods, and telecommunications in the United States, Europe, and Asia Pacific.
Founded in 1996, Seven Seven offers an agile offshore-onshore engagement model that leverages the knowledge workers in the Philippines and in the United States to deliver cost effective services to its partners.
Seven Seven vies to be the leading Filipino-owned corporate pioneer in the next generation of IT-BPM outsourcing services as it consistently achieves high percentage of success rates in all of its projects worldwide.
Please visit us at www.77soft.com