Provide onsite support for software and hardware problems (network, AV, OS, Outlook).
Follow the standard operating procedure and SLA (ITIL).
Perform technical support to VIP / VVIP.
Expertise in installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
Take ownership in providing accurate and reliable solutions to clients, document processes, and system configuration.
Administer hardware maintenance for all desktop IT equipment.
Perform system changes and adhere to organizational policies and directives.
Conduct remote desktop assistance to end users.
Train end users on the usage of computer hardware and software.
Manage effective professional working relationships with internal and external clients.
Log any software or hardware problems detected.
Responsible for providing timely and accurate updates and information on assigned incidents and service requests.
Escalate incidents if there is a need for subject matter expert / third-party support promptly.
Work closely with service providers to resolve service outages and/or provision new services and carry out equipment acceptance testing and system integration testing.
Maintain data integrity.
Monitor desktop infrastructure performance and make suggestions to increase efficiency.
Develop solutions to routine technical issues.
Work closely with project Teams to analyze process, and statistical data and provide impact assessment.
Assist in the development of user documentation and training materials.
Perform other related duties as assigned by management.
Job Type: Full-time
Benefits:
Company Christmas gift
Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training
Promotion to a permanent employee
Schedule:
Day shift
Monday to Friday
Supplemental Pay:
13th-month salary
Overtime pay
Performance bonus
Application Question(s):
Are you willing to be assigned to different areas
Are you willing to work on a shift schedule work set-up
Education:
Bachelor's (Preferred)
An understanding of ITIL and Service Level Agreements.
ITIL v3 certification is an advantage but not required.
Proficient in hardware and software components and MS Office 365.
Customer-oriented with excellent communication skills.
Should have excellent technical and computer skills.
Must be dependable and able to adapt to changing situations.
Should know how to manage time and able to set priorities when handling multiple tickets.
