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Role Overview
The Desktop Support Engineer will be responsible for providing day-to-day end-user support and ensuring smooth operation of workplace IT services. The role includes support for Microsoft 365 technologies, endpoint devices, user administration, and first-level troubleshooting for business applications.
The engineer will act as the primary point of contact for end users, ensuring timely issue resolution and maintaining a high level of customer service.
Key Responsibilities
End-User & Workplace Support
Required Skills & Experience
Technical Skills
Preferred Skills
Key Objectives
Job ID: 147920349
Skills:
Microsoft Office 365, Itil Foundation, Microsoft 365 Certified Fundamentals MS-900, Microsoft Windows 10, Google IT Support Professional Certificate
Skills:
desktop imaging , Microsoft 365, Azure Ad, Software distribution services, Incident handling services, Network access control support, Desktop operating systems, Patch management services, Microsoft Teams with VOIP support, VPN client for remote access, Endpoint security protection services, Printers and multi-functional copiers, Cybersecurity related software, Multi-factor authentication management
Skills:
Mobileiron, Desktop support, Mcafee, Dns, Network Troubleshooting, Power Excel, tracert, Microsoft Windows, latest Windows OS, Microsoft Applications, AD group policy, Telnet, Microsoft Office Suite, proxy setting
Skills:
Mobileiron, Desktop support, Printers, Network Troubleshooting, Power Excel, scanners, iPads, MAC based desktops, BCP exercises, Microsoft Windows, Data removal, Hard disk disposal procedures, Microsoft Applications, Notebooks, AD group policy, Microsoft Office Suite, Proxy setting
Skills:
Microsoft Office, Lan, Microsoft Windows, Microsoft Teams, Wi-Fi, IT ticketing systems, Active Directory, VPN connectivity
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