Desktop Support Engineer

We're Hiring: Desktop Support Engineer

Company: Client Of Alliance Recruitment Agency

Experience: 5+ Years

Work Mode: Full-time

Time Zone: US Pacific Time Zone

Company is looking for an experienced Desktop Support Engineer to provide end-user IT support, manage Windows devices, troubleshoot Microsoft 365 and Google Workspace applications, and maintain endpoint security across a distributed workforce.

Key Responsibilities:

• Provide desktop, hardware, software, network and user account support.
• Manage Windows 10/11 devices, imaging, deployment, patching and troubleshooting.
• Administer Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Support Google Workspace applications and user access.
• Configure and troubleshoot virtual desktops and VMs, including Azure Virtual Desktop, Windows 365, Hyper-V or VMware.
• Manage device compliance, endpoint security, onboarding/offboarding and IT asset inventory.
• Follow security policies and support SOC 2 compliance requirements.

Required Skills:

• 5+ years of experience in Desktop Support / IT Helpdesk.
• Hands-on experience with Windows 10/11 and Microsoft 365 administration.
• Knowledge of Microsoft Intune, endpoint security and virtual desktop environments.
• Understanding of DNS, DHCP, VPN, Wi-Fi and TCP/IP.
• Strong communication, troubleshooting and documentation skills.

Preferred: Microsoft certifications, Google Workspace administration and PowerShell scripting experience.

Interested candidates can share their updated CV via DM or email at [Confidential Information].

If you know someone suitable for this opportunity, please feel free to share this post.

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