Desktop Support Engineer

We are seeking customer-focused and technically driven Desktop Support Engineers to join a dynamic IT operations team supporting enterprise users across a large-scale technology environment.

This role offers hands-on exposure to modern workplace technologies, end-user computing, IT infrastructure, and service management operations. You will play a critical role in ensuring a seamless technology experience for users while working alongside experienced infrastructure and support professionals.

What You'll Be Doing

• Provide first and second-level technical support to end users for hardware, software, operating systems, and workplace technology issues.
• Troubleshoot and resolve incidents and service requests while meeting established service levels and customer satisfaction standards.
• Perform laptop and desktop deployment, imaging, re-imaging, hardware refreshes, and device configuration activities.
• Support Microsoft Windows, Office 365, Outlook, Teams, printers, mobile devices, and standard enterprise applications.
• Manage and maintain IT assets, inventory records, and equipment lifecycle activities.
• Coordinate with infrastructure teams, vendors, and specialist support groups to resolve complex technical issues.
• Maintain accurate ticket documentation, incident updates, and service records.
• Contribute to knowledge articles, standard operating procedures, and continuous service improvement initiatives.
• Participate in IT operational projects, workplace technology upgrades, and technology refresh initiatives.

What We're Looking For

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Experience in Desktop Support, IT Helpdesk, Service Desk, End User Computing (EUC), or Technical Support environments.
• Strong troubleshooting skills across Windows operating systems, Microsoft Office 365, Outlook, and enterprise workplace technologies.
• Experience with desktop imaging, hardware support, user administration, and ticketing systems.
• Strong communication and customer service skills with a user-centric mindset.
• Ability to prioritize tasks effectively in a fast-paced enterprise environment.

Why Join Us

• Exposure to enterprise-scale IT operations and technologies.
• Opportunity to work with experienced infrastructure and support teams.
• Hands-on experience across workplace technologies, end-user computing, and IT service management.
• Structured environment with opportunities to develop technical and professional skills.
• Collaborative team culture focused on learning, growth, and continuous improvement.

Important Eligibility Requirement

This position supports a government-regulated project and is subject to mandatory security clearance requirements.

Applicants must be eligible to obtain and maintain the required security clearance as part of the project onboarding process. Candidates who do not meet the client's clearance eligibility requirements will not be able to be considered for this role.

If you are passionate about technology, enjoy solving problems, and want to build your career within a professional enterprise IT environment, we would love to hear from you.

How To Apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Andie Lin (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the Apply Now or email to [Confidential Information] for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

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Cessation Of Collection Of Full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

We regret that only shortlisted candidates will be notified.