Desktop IT Support Engineer
- Posted 26 days ago
- Be among the first 20 applicants
Job Description
Responsibilities
- Maintenance of IT peripherals, including backup & recovery.
- Set-up, installation, re-installation, or migration of IT peripherals.
- Relocation of IT peripherals within premises.
- Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users IT-related requests.
- Troubleshoot hardware & software issues.
- User profile administration.
- Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
- Installation and configuration of software according to the customer's standard.
- Minimum ITE / Diploma in IT or equivalent.
- At least 1 year of working experience in the IT field.
- End user support experience is preferred.
- Basic networking support & support in the OS platform.
- Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
- Able to work under pressure and in a fast-paced environment.
- 5-day work week.
- Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.
More Info
Key Skills
user profile administration
basic networking support
migration of IT peripherals
installation and configuration of software
re-installation
About Company
Skills:
Backup Recovery, user profile administration, installation and configuration of software, basic networking support
Skills:
ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, Microsoft Windows 10, troubleshooting concepts, ITSM processes