Let's be #BrilliantTogether
Overview
The Desktop Engineering Audit & Policy Engineer supports ISS global IT Services team by monitoring, documenting, and improving desktop engineering processes. The role includes policy compliance, software audits, technical troubleshooting, and occasional 3rd‑level global support across US, EMEA, and APAC. The ideal candidate is an independent thinker with strong communication skills, technical depth, and a passion for process improvement.
Responsibilities
- Conduct software and process audits; maintain accurate documentation.
- Support Windows 11 deployments, application packaging, patching, and imaging.
- Build reports on deployment success rates through PowerBI.
- Build operating dashboards on software and patch deployment
- Ensure desktops meet security standards, remain patched, and follow IT policies.
- Collaborate with cross‑functional IT teams and escalate issues as needed.
- Update IT desktop procedures and support global standards and process improvements.
- Partner with vendors and procurement on hardware/software issues and purchases.
Qualifications
- 5+ years in Technical Support or Desktop Engineering.
- Strong experience with Intune imaging, packaging, and patching.
- Hands‑on experience with Windows 11, Office 365, AD, and Group Policy.
- Strong experience in PowerShell and PowerBI.
- Familiarity with DORA metrics; MacOS experience is a plus.
- ServiceNow/Jira/Remedy experience preferred.
- Knowledge of Dell, Lenovo, Apple hardware, iOS/Android support.
- Understanding of ITIL and structured Service Desk operations.
- Excellent communication, documentation, and problem‑solving skills.
- Ability to work in fast‑paced, global, multi‑time zone environments.
- A+, MCSE, or relevant certifications are a plus.
- Bachelor's degree or equivalent experience.
Work Location & Schedule
- Hybrid schedule: 3 days onsite, mid‑shift (1 PM–10 PM PHT)
- Location: Ayala North Exchange Tower 1, Makati
#IT
What You Can Expect From Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let's empower, collaborate, and inspire.
Let's be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (ISS) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as protected status). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
