Provide professional, ethical, and customer-focused IT support services with clear and effective communication.
Comply with client policies and regulations, including but not limited to Code of Conduct, ISMS, IT SOX, and other information security requirements.
Respond promptly to all service requests and work orders through the designated ticketing system, documenting actions taken and closing tickets upon completion.
Arrive at client locations within the agreed service area on time and provide onsite support as required.
Support and maintain end-user operating systems, including Windows 10 and Windows 11.
Support Windows Server 2019/2022 environments, including Active Directory user and basic server administration.
Support Microsoft 365 services, including Office 365, Teams, OneDrive, and SharePoint.
Install, configure, and provide basic support for common software such as ERP systems, antivirus software, and 2D/3D graphics applications.
Support and maintain common IT hardware, including servers, desktops, laptops, graphics workstations, thin clients, conference room equipment, and peripherals.
Provide support for mobile devices (iPhone, iPad, Android), including device usage and enterprise application installation.
Perform basic troubleshooting and support for network devices and concepts, including routers, switches, and firewalls.
Understand data center/computer room environments and perform basic inspection and maintenance tasks.
Conduct daily inspections, document results, and address or report identified issues.
Review relevant system and security reports and remediate identified issues or information security risks as required.
Maintain and manage IT assets, ensure asset safety, and update asset inventories in a timely manner.
Maintain IT documentation and knowledge base, including processes, solutions, and operational procedures.
Maintain onsite IT hardware and systems, including conference room equipment and workshop thin clients.
Complete compliance-related tasks and documentation and cooperate with audits and reviews.
Escalate issues outside the defined scope of responsibility to the service provider and Lear's relevant teams.
Job Requirements
Details:
2+ years corporate desk side support experience with strong emphasis supporting Windows 10/11 and Windows Server 2019/2022, including Active Directory.
Familiarity with Microsoft 365 services (Office 365, Teams, OneDrive, SharePoint).
Basic experience with software installation and support (ERP systems, antivirus, 2D/3D applications).
Basic understanding of IT hardware, including desktops, laptops, servers, thin clients, conference room equipment, and peripherals.
Basic knowledge of networking concepts and devices (routers, switches, firewalls).
Familiarity with mobile devices (iOS and Android) and enterprise app installation.
Understanding of computer room environments and basic maintenance practices.
Strong customer service, communication skills, and professional ethics.
Ability to follow IT policies, security standards, and compliance requirements.
Experience using ticketing/work order systems and maintaining IT documentation.
Ability to work in a team environment as well as independently.
Ability to communicate technical information - technical audiences.
Excellent verbal and written communication skills.
Ability to complete assignments with minimal supervision.
Shift flexibility and schedule adherence are required for the position.
