Overview
We are hiring a team of
high-performing Virtual Assistants to support a fast-paced
Dermatology and Med Spa practice. This includes
patient coordination, cosmetic outreach, social media support, and insurance authorizations.
This role requires individuals who are
camera-on during shift, highly committed, and able to deliver
excellent communication with minimal to no accent for patient-facing tasks.
Candidates must have experience in a US
dermatology, med spa, or aesthetic environments, and familiarity with
ModMed EMR (preferred).
Requirements
- Patient Care & Cosmetic Coordinator (2 VAs)
Focus: Front desk + outbound + revenue generation
Responsibilities:
- Handle inbound/outbound calls (cosmetic + medical patients)
- Conduct cosmetic outreach (consult bookings, follow-ups, reactivation)
- Schedule appointments and manage calendars
- Perform patient intake, registration, and follow-ups
- Provide clear explanations of services (cosmetic vs medical)
- Deliver a high-touch, concierge patient experience
Systems & Tools
- ModMed EMR (preferred)
- Phone systems (RingCentral or similar)
- Social media platforms (Instagram, TikTok, Facebook)
- AI tools for video/content creation
Qualifications
- Experience in Dermatology / Med Spa / Aesthetics (required)
- Strong English communication skills (minimal to no accent)
- Experience in patient coordination, scheduling, or medical VA
- Familiarity with insurance verification / authorizations (for relevant roles)
- Experience with social media or content creation (for marketing roles)
- Ability to work with camera ON during shift
- Reliable, committed, and able to work long-term
What We're Looking For
- Proactive and accountable
- High attention to detail
- Strong work ethic and consistency
- Able to multitask in a fast-paced environment
- Team players who can also work independently
