We are partnering with a well-established organisation within the funds industry to hire a Deputy Head of Shared Services. This is a senior leadership role for someone with strong fund administration experience and a proven track record in managing large-scale operations.
Key Responsibilities
- Provide strategic leadership across Fund Services operations, ensuring strong governance, service excellence, and compliance
- Act as the senior escalation point for complex client and operational issues, driving timely and effective resolutions
- Oversee end-to-end operations, including processes, systems, and SLAs, ensuring consistent service delivery standards
- Develop and execute service strategies aligned with business objectives and client expectations
- Build and manage senior client relationships, delivering tailored and value-driven solutions
- Lead, coach, and develop managers to drive high-performing teams
- Manage workforce planning, budgeting, and resource allocation to optimise efficiency and cost
- Ensure adherence to regulatory requirements, internal policies, and industry standards
- Establish and standardise SOPs, documentation, and operational frameworks across markets
- Identify operational risks and implement mitigation strategies to enhance service quality
- Collaborate with cross-functional teams (Sales, Product, Marketing) to ensure seamless execution
- Monitor KPIs, drive accountability, and continuously improve operational performance
- Lead system implementation and process optimisation initiatives
- Oversee workforce planning, scheduling, and capacity management
What We're Looking For
- 8–10 years of experience in fund administration, preferably within shared services or regional/multi-market environments
- Strong understanding of SFC-authorised funds and Fund Manager Code of Conduct
- Proven leadership experience managing large teams and multiple stakeholders
- Strong problem-solving and decision-making skills in high-pressure environments
- Excellent communication and stakeholder management capabilities across diverse cultures
- Experience in audit, quality assurance, and training frameworks
- Track record in driving operational transformation and process improvements
- Strong analytical mindset with the ability to turn insights into action
