Deputy Head of Credit Cards

DEPUTY HEAD OF CREDIT CARDS

A leading financial institution in Metro Manila is seeking a Deputy Head of Credit Cards to play a pivotal role in shaping the future of its credit card business. This position offers you the opportunity to work closely with senior leaders, drive strategic growth, and influence product innovation within a highly respected organisation. You will be empowered to support the overall strategy, profitability, and operational excellence of the credit cards portfolio, while fostering a culture of collaboration and high performance across diverse teams. The role promises exposure to cutting-edge digital initiatives, partnership development, and customer-centric programmes that are transforming the banking landscape. If you are passionate about delivering exceptional customer experiences and thrive in an environment that values teamwork, flexibility, and professional development, this is your chance to make a meaningful impact.

. You will have direct influence over strategic direction, product innovation, and operational execution for one of the most dynamic credit card portfolios in the region.
. The organisation offers flexible working opportunities and invests heavily in training and development to ensure you grow both professionally and personally.
. You will join a supportive leadership team committed to fostering an inclusive workplace where your interpersonal skills and collaborative approach are valued.

What youll do:

As Deputy Head of Credit Cards, you will be entrusted with supporting the overall strategy for the credit cards business. Your day-to-day responsibilities will include collaborating with various teams to execute growth initiatives focused on customer acquisition, activation, spending patterns, and retention. You will analyse market trends to identify new opportunities for expansion while ensuring portfolio quality through close coordination with risk management teams. Product development will be central to your role as you lead efforts to innovate offerings that meet evolving customer needs. Building strong partnerships with external stakeholders such as payment networks and merchants will be key in driving business development. Financial performance management will require you to monitor targets closely and optimise operational efficiency. Additionally, you will champion customer experience improvements by working alongside marketing teams on campaigns that boost engagement. Leadership duties involve coaching managers across functional areas while fostering a culture rooted in collaboration, accountability, and continuous improvement.

. Assist in developing and executing the strategic roadmap for the credit cards business by collaborating with cross-functional teams and senior management.
. Drive portfolio growth through customer acquisition, activation, spending, and retention initiatives that enhance market share and profitability.
. Identify market opportunities and competitive trends to strengthen the organisations position within the credit card industry.
. Monitor overall portfolio performance including receivables, customer activity, utilisation rates, and spend behaviour to inform business decisions.
. Develop strategies aimed at improving card activation rates, customer engagement levels, and long-term retention.
. Analyse portfolio trends and create initiatives designed to maximise customer lifetime value while balancing asset quality.
. Lead the development and enhancement of credit card products by identifying new segments, driving digital adoption, and managing product lifecycle activities from conceptualisation to launch.
. Build and manage strategic partnerships with payment networks, merchants, fintechs, and affinity partners to expand business reach.
. Negotiate partnership agreements and co-branding opportunities that increase card usage, acquisition rates, and customer loyalty.
. Support achievement of revenue targets by monitoring business performance against budget objectives and preparing executive presentations for senior management.

What you bring:

To excel as Deputy Head of Credit Cards you should bring substantial experience managing credit card portfolios within established financial institutions. Your expertise in analysing data related to customer activity will enable you to craft impactful strategies for acquisition and retention. A background in product developmentespecially launching innovative solutions tailored for diverse segmentsis highly valued. Your interpersonal abilities will help you nurture relationships both internally among teams and externally with partners critical for business growth. Negotiation skills are important when securing co-branding deals or expanding partnership networks. Familiarity with risk management processes ensures compliance with industry regulations while maintaining asset quality. You should also possess strong financial acumen for monitoring budgets and optimising profitability. Leadership qualities are your capacity for coaching others fosters an environment where collaboration thrives. Finally your commitment to enhancing customer experience through targeted campaigns or digital channel utilisation rounds out your profile as an ideal candidate.

. Proven experience in credit card portfolio management within a reputable financial institution or banking environment is essential for success in this role.
. Strong analytical skills enabling you to interpret complex data sets related to receivables, utilisation rates, spend behaviour, delinquency rates, fraud trends, and market dynamics.
. Demonstrated ability to develop strategies for customer acquisition, activation, engagement, retention, and lifetime value maximisation.
. Experience leading product development initiatives including conceptualisation, launch management, digital adoption projects, and value proposition enhancements.
. Excellent interpersonal skills allowing you to build effective relationships with internal teams as well as external partners such as payment networks or merchants.
. Ability to negotiate partnership agreements that deliver mutual benefits while strengthening organisational market position.
. Familiarity with risk management practices including compliance with regulatory guidelines (such as BSP regulations), consumer protection standards, audit reviews, and governance protocols.
. Track record of supporting financial performance management through budget monitoring, revenue optimisation strategies, executive reporting preparation.
. Leadership capabilities demonstrated through coaching managers or functional teams towards achieving high performance outcomes within a collaborative culture.
. Commitment to driving customer-centric initiatives that improve satisfaction across acquisition channels as well as servicing touchpoints.

What sets this company apart:

This organisation stands out as one of Metro Manilas most respected financial institutions due to its unwavering commitment to employee wellbeing and professional growth. Flexible working arrangements allow you to balance personal priorities while contributing meaningfully at work. Generous investment in training ensures continual learning so you remain knowledgeable about industry developments. The leadership team is renowned for its supportive approachencouraging open communication across all levelsand actively promotes inclusivity within the workplace. Employees benefit from robust pension contributions which underscore the companys dedication to long-term security. The culture here is built on every team members input is valued regardless of their role or tenure. With access to advanced digital tools plus opportunities for involvement in transformative projects youll find yourself empowered not only professionally but personally as well.

Whats next:

If you are ready to take your career forward by joining a collaborative team dedicated to shaping the future of credit cards in Metro Manila apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.