Deputy Branch Manager

About You & the Role

You're a relationship-driven leader who thrives on balancing business growth, operational excellence, and people development.

As a Deputy Branch Manager, you'll help lead a branch that delivers insurance solutions and exceptional service to clients while supporting a team in achieving meaningful business goals.

This role is ideal for someone who enjoys building partnerships, coaching teams, driving results, and creating a positive experience for both clients and colleagues. You'll play an important role in ensuring the branch operates efficiently while contributing to its overall profitability and long-term success.

What You Will Be Doing

• Lead and support the branch team in achieving business, service, and operational objectives.
• Build strong relationships with bank partners, clients, and insurance providers to expand business opportunities.
• Promote and present insurance solutions to existing and prospective clients.
• Monitor branch performance, production targets, account growth, and client retention.
• Oversee branch operations, ensuring timely processing of policies, renewals, and client requests.
• Help facilitate claims resolution and work closely with insurance partners to achieve fair outcomes for clients.
• Monitor receivables, remittances, and other branch-related financial processes.
• Coach, mentor, and develop team members to enhance performance and career growth.
• Identify operational improvements that can strengthen service delivery and efficiency.

What Success Looks Like

In this role, success means:

• Consistently meeting or exceeding branch business and income targets.
• Growing and maintaining strong client and partner relationships.
• Delivering excellent customer service and timely claims support.
• Ensuring smooth branch operations with high standards of accuracy and efficiency.
• Developing a motivated, high-performing team that is aligned with branch goals.
• Maintaining productive partnerships with insurance providers and internal stakeholders.
• Contributing to the overall profitability and growth of the business.

Qualifications

• Graduate of any four-year Business or related degree program.
• At least 5 years of experience in non-life insurance, preferably in underwriting, marketing, or account management.
• Proven experience leading and managing teams.
• Strong background in business development, relationship management, and client servicing.
• Excellent communication and interpersonal skills.
• Demonstrates integrity, professionalism, and sound business judgment.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Proficient in Microsoft Office applications and has strong numerical aptitude.

What You Can Expect Here

At Chinabank, you'll find more than just a leadership role.

• Opportunities to grow your career within a trusted and established institution.
• A collaborative, people-first environment where teamwork and support matter.
• Meaningful work that helps clients protect what matters most.
• Exposure to strategic partnerships, business development, and leadership opportunities.
• A culture that values integrity, accountability, and continuous learning.

Apply Now

If you're ready to take the next step in your leadership journey and make a lasting impact in insurance and client relationship management, we'd love to hear from you.

Join Chinabank and build a career that's made to grow.