Job Description
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
JOB PURPOSE/MISSION/SUMMARY:
This role is responsible for supporting deployment projects across all phases by collaborating with Project Managers, coordinating with stakeholders, and managing tasks independently. It involves mentoring new team members, monitoring orders and shipments, resolving delivery and scheduling issues, managing deployment changes, and ensuring accurate tracking of order-to-invoice and returns data. The role also includes reviewing project documentation to mitigate risks and proactively escalating issues to ensure smooth installations.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Support PMs across all project phases by independently managing assigned tasks
Identify and resolve issues, reconcile inventory discrepancies, and escalate risks proactively
Provide first-line support for newly trained PMs and DPCs regarding business processes.
Lead internal and customer-facing calls; document minutes, update actions, and track progress
Interface with customers, installation partners, and internal teams during installations, offering bridge support during critical rollouts.
Manage hardware orders, monitor shipments, and ensure timely delivery
Interpret customer POs and handle returns, pickups, and disposals
Maintain and adjust deployment plans based on delivery changes
Resolve scheduling conflicts and manage on-site disruptions during installations
Work with customers to gather asset data, confirm deliveries, and assist with deployment-related tasks.
Initiate asset acceptance to ensure proper inventory relief and closure of deployment activities.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Proficiency in Microsoft Office tools, including Word and PowerPoint
Advanced Excel Skills (formulas, Functions, Tables, Ranges)
Strong analytical thinking, data reconciliation, and problem-solving abilities
Excellent oral and written communication skills
Strong customer service and interpersonal skills
Proficient in English and the language of the customer being supported
Able to prioritize and meet tight deadlines
Comfortable with overtime/weekend work during rollouts
Experienced in customer-facing roles and cross-functional collaboration
Proactive in issue identification and escalation
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Bachelor's Degree
Advanced Excel skills; familiarity with MS Project
Experience With SAP And Business Objects (preferred)
2+ years in hardware deployments, logistics, order management, or project coordination
Knowledge of Project Management Life Cycle; certifications are a plus
Familiarity with Lexmark devices and packaging (preferred)
Basic understanding of logistics operations (e.g., staging, last-mile delivery, global services)
