Department Head, Delivery and Complaints Fulfillment

Job Purpose

•Responsible for the planning, organizing, coordinating, strategizing and supervising the overall activities of the Card Delivery, Vendor Management and CRM and Complaints Management Section in accordance with the approved standard operating procedures and business targets.

•Develops sound policies, procedures and controls in managing vendor performance, complaints and request of deliveries.

•Communicates information and directives from top management to staff to align divisional/departmental operations to corporate objectives.

•Reviews the operating procedures, organization structure, capacity plan and controls of Delivery and Complaints Fulfillment to improve delivery success rate and increase customer value / experience.

•Formulates strategies to ensure that business goals are achieved.

•Develops operating budget for Delivery and Complaints Fulfillment based on detailed forecasts and manages the department to operate effectively within the operating budget.

Job Requirement

•Bachelor's degree holder; preferably graduate of business course.

•Has 3-5 years of work related experience in Vendor Management and Card Delivery Management.

•At least 3 years of experience in people management and dealing with vendor/s.

•Has a broad understanding of the different segments of the credit card business

•Proficient in Microsoft Word, Excel and Power Point.