Dental Laboratory Technician (Live Scan Review Specialist)

About the Role:

The company is a fast-growing global dental technology company, hiring skilled dental Live Scan Review Specialists to support the quality assurance of digital dental impressions taken by

dental offices and clinicians.

You will serve as a specialized expert, performing live and post-submission scan reviews of digital impressions while actively educating and coaching new dental practices in mastering intraoral scanning techniques to achieve the best possible restoration outcomes. This role demands extensive dental expertise, strong attention to detail, and strict adherence to established quality procedures.

This role is ideal for professionals with extensive dental design and anatomy knowledge, experience with digital intraoral scanning equipment, and a commitment to maintaining superior quality standards in customer-facing roles in a fast-paced environment. You will be on the front lines, managing high-volume, complex clinical inquiries and scan quality reviews, often handling up to two live chat sessions simultaneously to maximize practice efficiency.

Key Responsibilities:

Execute live and post-submission reviews of digital impressions using connecting software and SOPs, providing real-time guidance to dental staff on correct scanning protocols and technique improvements.

Skillfully identify and assess technical and clinical issues within the digital impression data (e.g., inadequate margins, tissue over margin, bite alignment).

Provide clear, concise, and professional feedback via chat and voice to dental practice customers.

Maintain accurate and detailed documentation of all scan review findings and feedback within support systems and tools.

Prioritize reviews based on production deadlines and case urgency to meet all established Service Level Agreements (SLAs).

Stay current with all standard operating procedures (SOPs), new technologies, and clinical workflows.

Document and track recurring practice-specific technique errors to inform targeted coaching efforts and ensure long-term improvement in scan quality.

Qualifications:

Minimum 2 years of experience as a dental laboratory technician, dental office assistant, or CAD/CAM designer.

Extensive knowledge of dental anatomy, terminology, and morphology (e.g., identifying tooth margin, tissue over margin, bite alignment).

Experienced user of 3Shape Design and Intra-oral scanner software & hardware required (recommended 4+ years of experience)

Strong written and verbal communication skills for conveying complex technical feedback clearly and concisely.

Chairside experience along with lab experience preferred.

Customer Service Experience required with proven bility to adapt and empathize with customers to de-escalate situations and offer solutions to resolve client issues and deliver a great experience.

Calm, professional, and clear under pressureespecially during time-sensitive quality checks.

Ability to problem-solve independently.

Tech savvy with ability to learn new technologies and platforms quickly.

Ability and desire to work in an ambiguous, high velocity environment.

Proven ability to multitask effectively under pressure.

Implant experience is a plus, but not required.