Dental Customer Support Associate (Iloilo City)

Night Shift | Full-time | Full Onsite – Iloilo | Fresh Graduates to 2 Years of Experience

We have partnered with a US-based business that streamlines dental operations, from scheduling and real-time patient communication to secure data management. As a Customer Support Associate, you will provide customer support, maintain knowledge base documentation, and ensure timely resolution of customer inquiries while delivering a customer-first experience.

Because we believe in the power of human connection and are committed to transforming one person, one community, and one business at a time. We are One Team, investing in relationships fueled by trust and anchored on our shared vision to transform through connection.

• Create and maintain knowledge base articles, how-to guides, and workflow documentation.
• Handle customer inquiries and feedback through phone, email, chat, and other channels.
• Manage customer requests through to resolution while maintaining accurate records.
• Ensure timely responses, accurate documentation, and a customer-first approach.
  

• Fresh graduates or up to 2 years of customer service experience.
• Experience using Kanban tools or similar (Trello, Jira).
• Strong English communication skills (verbal and written).
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Solutions-oriented with strong customer relationship skills.
• Highly organized, proactive, and able to work independently and within a team.
• Adaptable, eager to learn, and able to manage multiple tasks with strong attention to detail.

Job Type: Full-time | Night Shift

Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City