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About the Role:
We are seeking a skilled Customer Experience Specialists to support dental offices and clinicians using dental scanning hardware and software. You'll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience—often during urgent, patient-facing moments in the dental practice.
This role is ideal for professionals with strong written English, technical troubleshooting
experience, and a service mindset suited for healthcare or clinical support
environments.
Key Responsibilities
• Provide live chat support to U.S.-based dental practices using scanners and software
• Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
• Guide users step-by-step through technical fixes with clear and concise written English
• Prioritize speed and accuracy when patient care is involved
• Maintain accurate documentation in support systems and tools
• Escalate complex cases to internal teams (tech support, operations, product) when needed
• Continuously learn new workflows, tools, and support practices
Qualifications:
• 5+ years in specialized BPO or Healthcare Virtual Assistance.
• Clinical or Dental Foundation: Direct experience with dental clinics, medical devices, or patient treatment plans.
• Advanced Technical Support: Proven ability to troubleshoot software/hardware beyond basic navigation.
• Multi-Channel Experience: Seamlessly managing Phone, Chat, and Email while maintaining high accuracy.Previous experience in a customer-facing lab role is preferred.
Bachelors/ Degree
ECLARO is an IT and Business Consulting Firm which was founded in the United States in 1999 and has offices in the US, Canada, Puerto Rico and here in the Philippines. We support a number of our American and other global clients from our office in Quezon City. ECLARO’s core competency can be found in the recruitment, management, and administration of deploying contingent staff of highly skilled individuals in these specialized disciplines. ECLARO has developed a flexible array of service offerings from project work, to staff augmentation, permanent placement, outplacement, HR outsourcing, payroll and training.
Job ID: 145572913
