The Delivery & Program Management Lead is responsible for end‑to‑end delivery excellence across the Integration and Platform Practice, encompassing integration platforms, cloud platforms, modern data platforms, development and operations (DevOps), and testing capabilities.
This role ensures that client engagements are delivered with high quality, predictable timelines, controlled costs, and strong stakeholder confidence. It combines delivery management, program governance, resource and capacity planning, commercial awareness, Agile (iterative delivery) / Scrum (team delivery framework) leadership, and DevOps alignment to drive successful client outcomes.
The role serves as the single point of accountability for delivery—from planning and resourcing through execution, reporting, and closure.
Key Responsibilities
Program & Project Delivery Management
- Own end‑to‑end project and program delivery across integration and platform initiatives.
- Define delivery approach, milestones, and execution plans aligned with client objectives and SI strategy.
- Ensure delivery meets commitments on scope, schedule, quality, and cost/commercials.
- Proactively manage delivery risks, issues, and dependencies.
- Drive successful transitions from sales to delivery and delivery to operations.
Scheduling, Planning & Milestone Tracking
- Develop and maintain detailed delivery schedules and milestone plans.
- Track progress against baselines and manage forecast versus actuals.
- Coordinate multiple teams and workstreams across parallel projects.
- Ensure alignment of delivery plans with release, sprint, and deployment calendars.
Resource & Capacity Management
- Lead resource planning and allocation across remote and local architects, consultants, developers, testers, and DevOps roles.
- Balance demand versus capacity to maximise utilisation and delivery effectiveness.
- Plan ramp‑up, ramp‑down, and skill mix aligned to delivery roadmaps.
- Work with practice and HR teams on workforce planning and skills alignment.
Agile, Scrum & DevOps Enablement
- Act as Scrum Master or Agile delivery lead where required.
- Support Agile, Scrum, SAFe, and hybrid delivery models.
- Enable sprint planning, PI planning, release planning, and remove delivery impediments.
- Ensure delivery aligns with DevOps and CI/CD pipelines and drive continuous improvement.
Commercial & Financial Oversight
- Support delivery within agreed commercial models (fixed price, T&M, managed services).
- Track effort, burn, and margins (where applicable).
- Identify risks to commercials early and define mitigation actions.
- Support invoicing milestones and change control processes.
Quality & Governance
- Embed quality through entry/exit criteria, quality gates and reviews, and alignment with testing and DevOps practices.
- Chair or participate in delivery governance, steering committees, and reviews.
- Ensure compliance with enterprise delivery standards and audit requirements.
Stakeholder Communication & Reporting
- Act as primary interface with client stakeholders and remote and local internal team and leadership.
- Provide clear status reporting, risk/issue logs, progress dashboards and forecasts.
- Manage scope changes, expectations, and communication proactively.
- Build trust through transparency, predictability, and delivery confidence.
Continuous Improvement & Practice Enablement
- Identify opportunities to improve delivery efficiency and predictability.
- Standardise delivery, planning, and reporting practices and support delivery management tooling/automation.
- Contribute to scaling the Integration & Platform Practice sustainably.
Skills, Experience and Competencies
Core Skills
- Project and program management
- Scheduling, planning, and milestone tracking
- Resource and capacity management
- Commercial and financial awareness
- Risk, issue, and dependency management
- Scope and change control
- Stakeholder communication and executive reporting
- Agile, Scrum, and DevOps delivery models
- Tools: planning and scheduling (Microsoft Project), Agile delivery (Jira, Azure DevOps), governance/reporting dashboards (Power BI), delivery documentation and repositories (Confluence or SharePoint), and integrated RAID and change registers (risk, assumptions, issues, dependencies; change control).
Experience
- 10–15+ years of IT delivery, program, or portfolio management experience
- 7–10+ years managing complex enterprise integration or platform programs
- Proven experience delivering multi‑stream, multi‑vendor initiatives
- Strong background in consulting or systems integration environments
Competencies
- Delivery leadership with a focus on transparency, predictability, and outcomes
- Strong stakeholder management across client executives, vendors, and internal leadership
- Analytical and commercial mindset (forecasting, burn, margin awareness, change impacts)
- High standards for quality and governance; comfortable leading steering committees and audits
- Continuous improvement mindset; able to standardize ways of working and uplift teams
Qualifications and Certifications
- Project Management Professional (PMP) or Projects IN Controlled Environments (PRINCE2) or equivalent.
- Scrum Master Certification (Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master) (desirable).
- SAFe Agilist / Release Train Engineer (RTE) (desirable)
- DevOps certification (e.g., Azure DevOps Engineer or equivalent) (desirable)
- Information Technology Infrastructure Library (ITIL) (desirable for managed services environments)
