Delivery Officer

The Delivery Marketing Officer is responsible for managing and driving the overall delivery business performance of assigned brands within a designated cluster. The role ensures achievement of sales targets, optimization of food aggregator (FA) platforms, compliance with delivery metrics, and execution of delivery-related initiatives.

This position serves as the primary coordinator between Operations, Marketing, IT, Finance, and Food Aggregator partners to ensure delivery excellence, sustainable growth, and operational compliance.

1. Monitor daily, weekly, and monthly delivery sales performance of assigned brands.
2. Analyze trends, gaps, and growth opportunities per store and per platform.
3. Develop and implement action plans to achieve sales targets.
4. Monitor Average Order Value (AOV) and brand contribution mix.
5. Provide performance reviews and recommendations to cluster operations teams.

Monitor and improve key delivery KPIs including:

• Sales Growth
• Cancellation Rate
• Offline Rate
• Order Accuracy
• Star Rating
• Chargebacks

1. Conduct root cause analysis on metric deviations.
2. Implement corrective and preventive action plans with store teams.

Experience working on business process improvement projects or initiatives

Experience of defining, documenting and validating business requirements

Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques

Must have proven Project Management skills

Ability to develop relationship among other teams/collaborators to accomplish team goals

Excellent written and oral communication skills