Delivery Manager

The opportunity

We are seeking an experienced Project Manager to lead end-to-end migration of our corporate websites to a new platform. This role will partner closely with Marketing, IT, Digital, and external vendors to ensure the successful delivery of a modern, scalable, and high-performing website aligned with business and brand goals. The ideal candidate has a strong background in digital projects, website migrations, and cross-functional stakeholder management, with good appreciation of marketing objectives and ability to align with technical teams.

Position Responsibilities:

• Lead the full lifecycle of the website migration project (planning, execution, monitoring, and closure)
• Serve as the primary point Marketing and working in concert with , IT, Brand, UX/UI, Content, and external vendor teams.
• Direct and manage internal teams from multiple locations
• Define project scope, objectives, timelines, and deliverables in alignment with marketing and business goals
• Coordinate migration activities including content transfer, SEO preservation, UX/UI changes, and integrations
• Support testing phases (UAT, performance, QA) to ensure quality and functionality
• Works with stakeholders to define and manage the scope, strategy, requirements and implementation of projects
• Provides effective and regular communication within the project team, stakeholders, sponsors and management
• Identifies, analyzes, mitigates, documents, and controls project issues and risks that impact project delivery and escalate to management
• Support marketing teams in change management and adoption to the new platform
• Ensure smooth transition and post-launch stabilization

Required Qualifications:

• At least 5-6 years with experience as a Service Delivery Manager/Project Manager delivering complex technology solution
• Experience in the development of a broadly implemented technology stack
• Experience in delivering projects from inception through to post-implementation warranty using waterfall and agile project management methodologies.
• Experience in managing and delivering projects involving stakeholders from multiple locations
• Experience in of the enterprise content management platforms will be an advantage.
• Working knowledge of business intelligence, business process, and/or correspondence management platforms and integrating systems via API/web services.
• Knowledge of project planning and tracking tools Excellent verbal and written communication; able to effectively articulate technical vision, possibilities, and outcome

Preferred Qualifications:

Any of the following certifications will be an advantage:

• PMP certifications
• Scrum Master Certification
• Insurance Industry experience
• ITIL Certification

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].

Working Arrangement

Hybrid