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Company Overview
Full Scale is a tech services company that helps businesses build dedicated teams of skilled software engineers. We make finding and retaining experienced software talent easy and affordable.
Position Summary
We are looking for a Delivery Lead to join our growing team and lead one of our long-standing client engagements in the nonprofit SaaS space. This is a senior, dedicated placement — you will own the backlog, own quality, and own resourcing decisions for a small engineering team supporting three production applications (CRM web, CRM mobile, and a mobile volunteer management app). The ideal candidate is a senior engineer or technical delivery lead who is comfortable being the single point of contact for a demanding USbased client, making day-to-day calls without needing sign-off, and gradually transitioning the team from a client-directed model to a self-directed engineering pod.
Key Responsibilities
- Own backlog prioritization, triage, and release sign-off across web and mobile applications.
- Establish and enforce a definition of done — code review, test coverage, and QA sign-off — before anything ships to production.
- Maintain and report a monthly scorecard covering backlog throughput, hotfix rate, defect trend, and quick wins shipped.
- Make staffing decisions for the team, including identifying under performance and initiating replacements, without needing client sign-off on every swap.
- Assess the team's technical coverage (CRM web, Xamarin/.NET MAUI mobile, native iOS/Android) and flag or resource gaps as they surface.
- Run weekly reviews with the client during ramp, transitioning to escalation only reporting as the team matures.
- Identify issues early, propose solutions, and make decisions within agreed authority — proactively communicating scorecard results, delivery risks, and resourcing changes.
- Coordinate with Full Scale account leadership on staffing, rates, and contract structure as the account evolves.
- Champion modern engineering practices — including AI-assisted coding, automation, and agentic workflows — and pilot tools like Claude Code for low-complexity bug fixes.
- Protect and grow the team's institutional and domain knowledge rather than treating members as interchangeable.
Requirements
- Senior-level engineering or technical delivery background with direct experience owning production quality outcomes — not just completing assigned tickets.
- 8+ years of experience in software engineering, technical delivery, or engineering management roles.
- Hands-on experience leading a small-to-mid-sized development team, ideally within a distributed or offshore staff-augmentation environment.
- Track record managing a sizable, long-standing backlog and driving it down systematically.
- Comfortable being the single accountable escalation point for a demanding, detail-oriented US-based client.
- Working knowledge of CRM or SaaS web and mobile app maintenance.
- Strong written and spoken English; able to run client-facing status meetings independently.
- Prior experience making resourcing and personnel decisions, including performance management and replacement calls.
- Experience with, or strong interest in, AI-assisted or agentic engineering workflows (e.g., Claude Code) for automating routine bug fixes is a strong plus.
- Exposure to Xamarin/.NET MAUI and native iOS/Android is a plus.
- Experience in nonprofit, donor-management, or fundraising software is a plus.
Benefits
- Fully remote – work from anywhere in the Philippines.
- Senior-level role with real decision-making authority over backlog, quality, and resourcing.
- Opportunity to lead a tenured engineering team and shape how the engagement operates long-term.
- Exposure to modern engineering practices including AI-assisted coding and agentic workflows.
- Collaborative, high-performing engineering culture with strong Full Scale account support.
- A team environment that values accountability, impact, and continuous improvement.
