A Delivery Assistant (or Delivery Helper) supports delivery drivers by loading, unloading, and transporting goods to customers, ensuring on-time and safe delivery. They typically work in a team with a driver to handle heavy lifting, navigate routes, and provide customer service.
Key Responsibilities
- Safely loading products onto the vehicle at the warehouse and unloading them at customer locations by hand or using hand trucks.
- Carrying packages to customers doors, obtaining signatures, and handling customer questions or complaints politely.
- Assisting the driver with navigation using GPS or maps to locate delivery spots.
- Checking items against invoices or manifests to ensure the correct goods are delivered.
- Assisting in keeping the delivery vehicle clean, organized, and properly maintained.
- Filling out, maintaining, and reporting on accurate delivery records.
- Adhering to all safety protocols and company policies while in transit and at the delivery site.
