The Deconversion Senior Manager is responsible for coordinating the transfer/depletion of assets for plans that are terminating their contracts with Empower.
Ensures compliance with all applicable regulations and according to specific client objectives.
What you will do
- Leads a team responsible for coordinating assets transfers for contract and plan terminations.
- Coordinates activities cross- functionally during the termination process ensuring that all prescribed timetables are met and compliance with applicable regulations.
- Troubleshoots and resolves the most complex issues that arise in the termination process, working in collaboration with all levels of company and client employees.
- Directly supervise, facilitate, develop mentor and train staff members.
- Interview and hire new personnel, conduct performance appraisals, monitor and take necessary disciplinary action with existing staff.
- Be held accountable for ensuring staff meets all department standards.
- Responsible for client relationship management during termination process.
- Ensures proper documentation of all team procedures and processes.
- May become actively involved, as required to meet schedules.
- Responsible for managing higher levels of financial and reputational risk associated with deconversions.
- Other duties as assigned
What you will bring
- Bachelor's degree and four years relevant work experience.
- Without a degree, 6 years relevant work experience.
- FINRA Fingerprinting Required.
- Strong customer service experience required, preferably in a financial service-related field.
- Knowledge of retirement plans (401(k), 403b, 457, IRA) as well as multiple product lines.
- Intermediate proficiency in MS Office (Excel/Word)
- Ability to work within prescribed deadlines and in a team environment
- Strong organizational, attention to detail, written and verbal communication skills.
- Resolves most questions and problems and refers only the most complex issues to higher levels.
- Full management responsibility for team with high degree of autonomy.
- Manage operating costs, expenses, and staffing for team
- Performs review of data and activity to prevent risk of loss due to errors
- Cross-functional collaboration with legal, compliance, systems, financial control, technical support
- Works with a wide audience, including senior management and frontline associates, as well as special projects teams, vendors, and other internal and external outside entities
- This position may manage a team of approximately six to seven associates who are primarily specialists and consultants and is responsible for the hiring of these positions, training and developing associates, distributing work, and performance
