Were Hiring: Debt Collections Officer/Admin Support!
Looking for a role that fosters collaboration, creativity, and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for Debt Collections Officer/Admin Support to join our team at
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Role: Debt Collections Officer/Admin Support
Work Arrangement: Work from Office
Location: Philippines Ortigas
Schedule: Morning Shift
The Debt Collections Officer/Administrative Support role supports the operational workflow of the company by assisting Account Managers with debt collection, pre-legal tasks, administrative duties, data management, and basic skip tracing. This role ensures timely and accurate execution of client instructions while maintaining compliance with internal policies, industry codes, and relevant legislation.
Key Responsibilities
Collections / Financial Management
- Maximise recoveries and revenue within assigned portfolios, ensuring quality and performance targets are met
- Process client instructions efficiently via MARS portal and Debtrak
- Participate in call centre dialler campaigns (2 days/week) as required
- Assist with pre-legal and basic legal activities in accordance with compliance procedures
- Conduct data management, including updating client accounts, tracking payments, and maintaining accurate records
- Perform basic skip tracing to locate clients where required
- Collaborate with sales and client services staff to ensure client satisfaction
Client Relationships
- Liaise with clients to provide accurate updates on collection matters
- Maintain professional relationships with solicitors, process servers, and other external parties
- Prepare and provide accurate reports as required by clients and internal teams
Administrative / Operational Support
- Support Account Managers, Relationship Managers, and Operations Manager with administrative tasks
- Assist Legal Counsel with documentation and file preparation
- Record and track team activities and workflow progress
- Collaborate with the Administrative Support Officer and IT teams to refine processes and resolve issues
Process Improvement & Collaboration
- Contribute to the development and implementation of efficient collection and administrative workflows
- Participate in weekly team meetings and provide updates on assigned tasks
- Identify opportunities to improve client management, reporting, and operational efficiency
Key Relationships
Internal: Account Managers, Operations Manager, Relationship Managers, Legal Counsel, Administrative Support Officer
External: Clients, Process Servers, Solicitors, External Vendors
Qualifications And Requirements
Key Competencies
- Strong attention to detail and organisational skills
- Effective verbal and written communication
- Ability to manage multiple priorities under deadlines
- Knowledge of debt recovery processes, compliance requirements, and pre-legal procedures
- Proficiency in Debtrak, MARS, and Microsoft Office Suite
- Collaborative and proactive approach to teamwork
Qualifications & Experience
- Previous experience in debt collection, administration, or customer service preferred
- Basic understanding of relevant legislation, collection procedures, and skip tracing
- Comfortable working in a fast-paced, client-focused environment
Non-Negotiable Skills & Requirements
- Previous experience in debt collection, administration, or customer service preferred
