DE033332-Business Advisory Assoc Director

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Business Advisory Assoc Director WORK SETUP: Hybrid RESPONSIBILITIES: . Building a personal relationship with key client staff . Successful service delivery - SLA achievement and high level of customer satisfaction . Good communication around issues and opportunities - get things done, make things happen . Collaborating with senior management on client account management and growth . Service reporting and sponsoring service delivery meetings . Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities . Removing all obstacles to customer satisfaction and / or financial performance . Communicating across organizational boundaries - from engineers through to senior managers . Working with the client and operations teams to identify and manage service improvement activities . Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division . Ability to follow hardware and software best practices as defined by the Managed Services management . Financial Management . Process capability development . Client Service Team/Service Delivery Team Project/Support Team Management and Work Management . Competency and Skill Management . People Development and Management . Process Compliance/Consistency, Quality, and Continuous Improvement . Scope and Client Service Delivery Tasks . Special Initiatives/Other . Team Finance and Resource Management OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:
. Standard SDL Profile
. 12 years of relevant experience in Service Delivery
. 10+ years of supervisory experience

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