Job Description
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: CFM-COE Bill to Cash Senior Analyst WORK SETUP: Hybrid RESPONSIBILITIES: Broad objective:
Responsible for executing all billing processes provided by the team ensuring adherence to the standard taxonomy tasks and corresponding standard desktop procedures Key Priorities: Processing accuracy and efficiency (Delivery quality)
Minimize processing errors in all taxonomy steps of the billing process
Execute all billing tasks within the agreed timelines
Process expertise
Thorough knowledge of the desktop procedures that have been designed for each of the taxonomy tasks
Client communication
Address client queries around billing in a timely and effective manner in order to avoid escalations where possible
Quality assurance
Ensure all implemented quality assurance controls are adhered to while executing the billing tasks
Collaboration ethic
Develop a constructive working relationship with the other billing agents of the team, share best practices and lessons learnt
Continuous improvement mindset
Actively strive for personal development and upskilling/Communicate training ideas to the team lead Performance metrics:
Delivery quality metrics Error rate:
Percentage of billing transactions with errors Processing time:
Average time taken to process a billing task First pass yield:
Percentage of transactions processed correctly without the need for rework
Client communication metrics
Clients complaint rate Escalation rate:
Percentage of issues escalated to higher management
Team Collaboration metrics
Peer feedback
Contribution to collaborative projects
Continuous improvement metrics
Adaptability score (to new processes/tools/policies)
Contribution to improvement/automation initiatives OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu, Cyberzone Building, Tower 2
SKILLS AND QUALIFICATIONS:
At least 3 years Accounts Receivable/ General Accounting/ Record-to-Report experience (any of the 3 only; not all are required)
Open to getting resources from the non-BPO industry with the required 3 years AR/ General Accounting / RTR experience following previously approved CFM demands
Individual contributor
Reporting experience is preferred only, NOT required
Exposure to Bill to Cash / Order to Cash processes is an advantage
