DE031490-Fraud Supervisor

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Fraud Senior Analyst
WORK SETUP: Return to Office

RESPONSIBILITIES:
. Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
. conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
. Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
. Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
. Navigates through a computerized data entry system or other relevant applications.
. Manage documentation of all call information according to standard operating procedures.
. Undertakes all compliance and regulatory training in line with company requirements.
. Accountable to keep up with process related learnings/training and meet performance standards set by the business.

OTHERS:
Project Shift Schedule: Morning shift
Project Rest Day: Weekend
Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS: . Fraud profile . With at least 3 to 5 years of relevant experience . QA experience is not required - project will upskill internally . With at least 1 year supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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